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Quick Troubleshooting Tips
LED on set-top
box front panel
does not light up
Power cord not plugged in
correctly
Plug in the power cord correctly
No picture on
screen
Set-top box (receiver) in
standby mode
Plug in the power cord correctly
No sound
Audio cord connected
incorrectly
Volume level on TV is 0
‘Mute’ is active
Check connection and correct
Increase volume on TV set and
set-top box
Press the ‘Mute’ key (both TV and
set-top box mute should be OFF)
Remote Control
does not operate
correctly
Incorrect operation
Batteries dead or inserted
incorrectly
Point remote control towards the
set-top box (receiver)
Replace batteries or insert
correctly
AV output not connected
tightly to video output of TV
Check the connection and correct
Incorrect channel or video
output selected on TV
Check channel and video output
and correct
Problems
Possible Causes Remedies
Poor picture
quality
Signal strength is low
Check the signal strength by
going to [System Setup] >
[Signal Check] menu
No channel
reception
The Smart Card is not inserted
properly
Check that the Smart Card is
inserted correctly
Follow the ‘Arrow’ sign on the
Smart Card to insert correctly
You may not have subscription
to that channel
Subscribe to the channel
Problems
Possible Causes Remedies
