Section 11 - Warranty Policy
GENERAL PROVISIONS & LIMITATIONS
Reliable Automatic Sprinkler Co., Inc. (the "Company") warrants to each
original purchaser ("Purchaser") of its new products from the Company or
its Authorized Distributor that such products are, at the time of delivery to
the Purchaser, made with good materials and workman- ship. No warranty
is made with respect to:
1.
Any product, which has been repaired or altered in such a way,
in the Companies judgment, as to affect the product adversely.
2.
Any product, which has, in the Companies judgment been
subjected to negligence, accident, improper storage, improper
installation or application.
3.
Any product, which has not been operated or maintained in
accordance with the recommendations of the Company.
4.
Components or accessories manufactured, warranted and
serviced by others.
5.
Any reconditioned or prior owned product.
Claims for items described in 4. above should be submitted directly to the
manufacturer.
WARRANTY PERIOD
The Company's obligation under this Warranty is limited to repair or, at its
option, replacing during normal business hours at the designated facility of
the Company, any part that in its judgment proved not to be as warranted
within the applicable Warranty Period as follows.
COMPONENTS
All non-consumable components are warranted for 12 months from the date
of purchase. Consumables are not covered under warranty. The unit must
have been installed by either a factory authorized distributor or agent in
accordance with the factory recommendations taking into account all other
local site conditions not originally noted to the factory. The unit must be
operated
and
maintained
in
accordance
with
the
Factory
recommendations and original design conditions. Failure to provide such
proof of the above may void warranty.
LABOR TRANSPORTATION & INSPECTION
The Company will repair or replace any product or part thereof which in
the Companies judgment is proved to be not as warrant- ed. Labor costs
are not covered under warranty.
All costs of transportation of product, labor or parts claimed not to be as
warranted and, of repaired or replaced parts to or from factory shall be
borne by purchaser. The Company may require the return of any part
claimed not to be as warranted to one of its facilities as designated by the
Company, transportation prepaid by Purchaser, to establish a claim under
this warranty.
Replacement parts provided under the terms of the warranty are warranted
for the remainder of the Warranty Period of the product upon which
installed to the same extent as if such parts were original components.
DISCLAIMER
THE FOREGOING WARRANTY IS EXCLUSIVE AND IT IS
EXPRESSLY AGREED THAT, EXCEPT AS TO TITLE, THE COMPANY
MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED OR
STATUTORY,
INCLUDING
ANY
IMPLIED
WARRANTY
OR
MERCHANTABILITY.
THE REMEDY PROVIDED UNDER THIS WARRANTY SHALL BE THE
SOLE, EXCLUSIVE AND ONLY REMEDY AVAILABLE TO THE
PURCHASER AND IN NO CASE SHALL THE COMPANY BE SUBJECT
TO ANY OTHER OBLIGATIONS OR LIABILITIES. UNDER NO
CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR
SPECIAL,
INDIRECT,
INCIDENTAL
OR
CONSEQUENTIAL
DAMAGES, EXPENSES, LOSSES OR DELAYS HOWSOEVER
CAUSED.
No statement, representation, agreement, or understanding, oral or
written, made by any agent, distributor, representative or employee of the
Company which is not contained in this Warranty will be binding upon the
company unless made in writing and executed by an officer of the
Company.
This warranty shall not be effective as to any claim which is not presented
within 30 days after the date upon which the product is claimed not to
have been as warranted. Any action for breach of this warranty must be
commenced within one year after the date upon which the cause of action
occurred.
Any adjustment made pursuant to this warranty shall not be construed as
an admission by the Company that any product was not as warranted.
PROMPT DISPOSITION & RETURNS POLICY
The Company will make a good faith effort for prompt correction or other
adjustment with respect to any product, which proves to be defective
within the warranty period. Before returning any product, write or call the
distributor, agent or authorized company from which the product was
purchased, describing defect and giving date and number of original
invoice, as well as proof of Factory supplied consumables and proof of
scheduled maintenance. No products will be accepted for return without
the Company issuing
a “Returned Goods Authorization” (RGA) to the
Purchaser and unless accompanied by a properly authorized RGA
request form initiated by the Purchaser. Return freight must be prepaid
and each returned product must have the RGA number clearly marked
on the product. Title and risk of loss pass to buyer upon delivery to the
common carrier.
PRODUCT SUITABILITY
Many States, Localities and Countries have codes and regulations governing
sales, construction, installation, and/or use of products for certain purposes,
which may vary from those in neighboring areas. While Reliable Automatic
Sprinkler Co., Inc. attempts to assure that its products comply with such
codes, it cannot guarantee compliance, and cannot be responsible for how
the product is installed or used? Before purchase and use of a product,
please review the product application, and national and local codes and
regulations, and be sure that the product, installation, and use will comply
with them.
Reliable Automatic Sprinkler Co., Inc.
103 Fairview Park Drive, Elmsford, New York 10523
800-55-RASCO (800-557-2726) Technical Support
www.reliablesprinkler.com
