Regency Horizon HZ965E, Owners And Installation Manual

Page: 64 / 76

TROUBLESHOOTING
Problem Possible Cause Solution
Locking
conditions
Reset the Proflame DFC board
· Turn the system off by pressing the ON/OFF button on the transmitter
· After approximately 2 seconds press the ON/OFF button on the
transmitter again.
· In the manual flame control mode, use the down arrow button to reduce
the flame to off, indicated by the word OFF displayed on the transmitter
LCD screen.
· Wait approximately 2 seconds and press the up arrow button, the
ignition sequence will start.
· With the transmitter off, move the slider switch on the receiver to the
OFF position.
· Wait approximately 2 seconds and move the receiver slider switch to the
ON position.
Main burners will
not start
The pilot flame has gone out · See “Pilot will not remain lit”
The remote control is not working correctly · Replace the batteries
The thermostat is disconnected or set too
high
· Set the thermostat to a lower temperature
Problem with thermopile circuit
· Check gas line pressure
· Check wiring to thermostat for breaks
· Check for flame impingement on thermopile
Flame lifting
Leak in vent pipe · Check for leaks in vent connections
Improper vent configuration · Check vent configuration with manual
Terminal may be re-circulating flue gases
· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer
Blue Flames
The heater has just been started · Normal during start up: flame will yellow as the fireplace heats up
Improper air shutter adjustment · Adjust air shutter – contact your dealer
Glass fogs up
Normal condition: after the appliance warms
up the glass will be clear. **Due to additives in gas, glass may get hazy during operation** Clean as
needed.
Flames are
burning “dirty” or
sooting
The logs or glasses are placed incorrectly
· Check log positioning
· Check level of glasses layout
Improper air shutter adjustment
· Increase primary air by opening the air shutter and/or by opening the
vent restrictor
· Check for proper venting and blockage of the vent termination
· See also “Burners will not remain lit”
Incorrect rating input · Check manifold pressure and clock input rating for over-firing
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maintenance