WARRANTY CONDITIONS
1.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined
by the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure. If you (the purchaser) do not fall within the meaning of
‘consumer’ in the Australian Consumer Law the pro
visions of the Australian Consumer Law will not apply to you. The following
conditions form part of the instructions and do not over-ride your statutory rights.
2.
2 Year Warranty against Defects: This warranty covers failure due to manufacturing defects for REEFE Hot Water Circulator Pumps
purchased from Ascento Group Australia, and used in mainland Australia. We shall replace the pump when we ascertain that the
fault is due to manufacturing defect, during the 2 year period from date of purchase. If you require a refund, you must return the
item to the original place of purchase.
3.
Faults or losses or failure caused due to: Accidents, misuse, lack of maintenance, not following the instructions, damage caused
by lightning strike, or power surges, or power spikes or power brownouts, or operating the pump on power other than correct
mains power, or operating the pump on power supplied by a domestic generator, power supply of voltage less than 230V, power
supply of voltage above 240V - are not covered by warranty. Improper use is defined by us, at our sole discretion.
4.
The complete Impeller set (including shaft), Seals and O-
rings are all wearing items and therefore are not covered for “normal
wear and tear”. They are covered by warranty if they are faulty due to a
manufacturing defect.
5.
Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine
parts have been fitted, or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for
HIRE or RENT or LEASE. No warranty applies for pumps used on MINE SITES, HAZARDOUS LOCATIONS, and REMOTE LOCATIONS,
and other UNSUITABLE LOCATIONS, as defined by us, at our discretion.
6.
The Warranty excludes accidental or deliberate breakages, normal wear and tear, fading or breakdown due to the effect of
exposure to sunlight or chemicals or any other external factor that may affect the life of the product.
7.
This product is guaranteed as fit for the purpose of pumping CLEAN HOT WATER in normal domestic use. Performance data quoted
is generally from test data and is approximate and does not take into account factors in the installation such as loss of pressure
and flow due to pipework & pipe-
fittings & valves. It is the purchaser’s res
ponsibility to ensure that the product is fit for their
purpose and of sufficient size & performance for their application.
8.
IMPORTANT: No electrical appliances last forever. Therefore ALL installations of pumps must be constructed to allow the owner
to easily remove the pump for servicing, and to easily remove the pump for replacement, warranty replacement or upgrading. A
ball-valve or gate-valve must be fitted on both the delivery and the discharge sides of the pumps. Warranty replacement does not
include costs of removal and re-installation as we have no control over the method of installation.
9.
Before installing or servicing disconnect from the power supply.
10.
The Pump MUST NOT be installed in any manner that if it were to leak, or fail to work, that it would cause damage or loss to
property or persons. It MUST be installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded
and no liability can be accepted in the case of damage or loss caused by failing to comply with this condition.
11.
The Pump must be correctly earthed and connected to a circuit with an integral RCD (safety switch) in the circuit breaker, in
accordance with the Electrical Regulations or Standards that are applicable.
12.
Pumps used in SUITABLE commercial or industrial applications are covered by a replacement warranty only, when proved to have
a manufacturing defect that has caused the pump to fail. No warranty applies when used in unsuitable applications, which is
defined by us, at our discretion.
13.
RIGHT TO INSPECT: We reserve the right to inspect the product and installation, prior to accepting any warranty claim. We may
inspect by use of drone technology, with property owners permission. We also reserve the right to request and require
photographs or video evidence in lieu of physical inspection, at our sole discretion. Refusal of inspection cancels all warranty and
liability.
14.
This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void
by Australian Law does not void the remaining conditions, which shall stand unaltered.
15.
In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, and the fault is due to a
manufacturing defect or product failure not caused by improper installation, improper use or lack of maintenance, return the
faulty appliance to the original place of purchase with proof of purchase for replacement or refund. Or mail us at PO BOX 650
MORNINGSIDE QLD 4170 or send an email to [email protected] with copy of your purchase receipt, a description of the
problem, and your name and address and phone number - we will review your request and send you a replacement directly if we
accept your warranty claim. Or call us on 1800 807 604 with the above information; however we will always require a copy of
your purchase receipt. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
Do not send the product to us unless we ask you to do so.
