Understand
Your Warranty
What is Covered?
Your 24 Month Warranty covers
manufacturing defects relating to
your baby carrier as listed below:
• All soft good seams,
bindings and zippers.
To the extent permitted by law,
the following are
not covered
by
warranty:
• Failure or defects resulting
from improper care or use.
• Normal wear and tear.
• Products purchased
second hand or from an
unauthorised distributor.
• Fading or discolouration of
fabrics and materials due
to cleaning and or excessive
sun exposure.
• Faulty or incorrect use of the
products by the consumer.
• Any modification or alteration
not conducted or authorised
by Redsbaby.
• Accidental or intentional
damage, abuse, or neglect.
• If the batch label has been
damaged or removed.
• Consumer dissatisfaction with
the product in terms of disliking
the fit, functionality, colour, or
style; and
• When the product has not
been used for normal use
and in accordance with the
manufacturer’s instructions.
For more information on our 24
Month Warranty, please read our
Terms and Conditions at
www.redsbaby.com.au. Please
ensure you follow the instructions,
which can be found in this
instruction manual.
24 Month Warranty
The CONNECT™ comes with
a 24 Month Warranty to cover
against faults in materials and
workmanship when your products
are used under normal conditions,
accordingly to our user manuals
and technical specifications.
To receive an additional 12 Month
Warranty, in addition to the
standard 24 Month Warranty, for
a total of 3 years, simply register
your CONNECT™ online within 60
days of receiving it.
Our goods come with guarantees
that cannot be excluded under
the Australian Consumer Law.
You are entitled to a replacement,
or refund, for a major failure
and compensation for any other
reasonably foreseeable loss or
damage. You are also entitled to
have the goods replaced if the
goods fail to be of acceptable
quality and the failure does not
amount to a major failure.
The 24 Month Warranty period
starts from the date your
product(s) are dispatched from our
warehouse. This includes products
that are purchased via pre-order.
For a claim to be valid, it must be
made within the claims period.
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