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WHAT TO DO IF THINGS GO WRONG (2) 

 

PROFESSIONAL SERVICE 

 

If the previous “Self Help” checks fail to restore the performance, you should seek professional help. 

 

The person who installed the shower is probably the best one to repair it and is certainly the person 
to contact if you have had a problem in the guarantee period. 

 

The following additional checklist is provided for the benefit of the qualified service person. 

 

WARNING: SWITCH OFF THE ELECTRICITY AT THE LOCAL ISOLATOR                                           

BEFORE REMOVING THE COVER TO MAKE CHECKS 

 

Water too HOT 

Water flow restricted by blockage in filter of solenoid valve. 
Switch off water, loosen inlet connection to solenoid, remove filter in solenoid 
with long nosed pliers and flush clean. 

Water too COLD 

Check circuit through thermal cut-out. 
Check circuit through microswitches on the pressure switch. 

Check each element circuit. 
Check tightness of electrical connections. 

No control over  

water flow 

Check Drive Gite is correctly engaged into Control Knob (see diagram.9) 

Undo headworks of stabiliser valve. 
Check stabiliser is in place and remove any debris in valve. 

Water leaks from 

burst pressure     

relief valve 

Check for cause of high pressure and remove it. 
Blockage on outlet e.g. blocked shower handset.  

Replace the pressure relief disc (not covered by guarantee). 

Water does not 

flow when outer 

knob “A” is 
turned. 

Check circuit through solenoid coil. If defective then replace. 
Check circuit through microswitches. If defective then replace. 

Check circuit through shutdown PCB. If defective then replace. 
Power supply not reaching shower. 

 

 

 

 
We offer a technical advisory service on the telephone to 
contractors and other customers with problems in the field. 

 

 RING 08709 000430 (UK ONLY) 

RING YOUR LOCAL DEALER (Export Variants) 

 

Some spare parts (see later section) can be supplied 
against Credit or Debit cards. 

 

RING 08709 000420 (UK ONLY) 

 

Remember to quote the exact type of shower, as written on the 
front of the shower and on this leaflet.                                                     
The model and serial number are located on the bottom face of the 

shower. 
Make a note of those numbers here, and be sure to quote them if 
you call for advice.  

Model Number: 53-67_ _ _ _ _ _ _ _ _ _ _ _ _ _  
 
Serial Number:  _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _  

 

REDRING AFTER SALES SERVICE 

Summary of Contents for Active 350S

Page 1: ...IMPORTANT This booklet should be left with the user after installation and demonstration REDRING ACTIVE 350S SMART TECHNOLOGY ELECTRIC SHOWER Installation and User Guide ...

Page 2: ...gy and a unique dual control combining on off power select and flow temperature control Your shower is designed to stabilise temperature changes caused by water pressure fluctuations These can result from toilets being flushed or taps being turned on and off When this happens your showering temperature will be held within a controlled band provided that the minimum pressure required by the shower ...

Page 3: ...nner knob B will rarely need adjusting You must however take into account required adjustments for variations of incoming mains water temperature between summer and winter see Effect of Seasonal Incoming Water Temperature Changes 6 When you have finished showering turn outer knob A anti clockwise to the stop position Water will continue to flow for approximately 7 seconds before switching off This...

Page 4: ...uired water temperature is achieved by adjusting the rate of water flow Diagram 3 shows the principle involved in relating temperature rise to flow rate The higher the water rate the lower the temperature and vice versa The temperature of the water supplied from the mains can vary considerably throughout the year from 5 to 20 C This means that in the winter flow rate will be less than in the summe...

Page 5: ...a comfortable showering temperature has been reached You MUST WAIT approximately 20 seconds for each adjustment to affect the water temperature medium setting may need to be selected Water too HOT Increase water flow by adjusting inner knob B anti clockwise direction of the blue arrows medium setting may need to be selected Increase pressure to water supply e g fully open service valve or stop coc...

Page 6: ...abiliser valve Check stabiliser is in place and remove any debris in valve Water leaks from burst pressure relief valve Check for cause of high pressure and remove it Blockage on outlet e g blocked shower handset Replace the pressure relief disc not covered by guarantee Water does not flow when outer knob A is turned Check circuit through solenoid coil If defective then replace Check circuit throu...

Page 7: ...t arrangement taking the following into account The possible need to use the handset over the sink for hair washing etc The heater must not be mounted in the direct spray from the handset The handset must not be able to come into contact with used water in the cubicle bath or basin If it can even after the hose has been retained by the soap dish see separate accessories fitting instructions sheet ...

Page 8: ...ommended that a WRAS Water Regulations Advisory Scheme listed isolating valve is fitted between the rising main and the unit This will allow the unit to be serviced or exchanged without having to turn off the water at the water stop valve 3 The heater can be fed from a header tank provided this has a minimum head of 7 metres 23ft 4 Ø15mm copper or stainless steel pipe should be used To avoid cross...

Page 9: ...ype B MCB 27m Max 45m Max 8 5 7 8kW 240 230V 6 0mm 10 0mm 45A BS 1361 fuse 12m Max 21m Max 6 0mm 10 0mm 40A Type B MCB 27m Max 45m Max 9 5 8 7kW 240 230V 6 0mm 10 0mm 45A BS 1361 fuse 12m Max 21m Max Remember to upgrade the cable if it runs in thermal insulation in a loft or for a longer distance 2 A means for disconnection in all poles must be incorporated in the fixed wiring in accordance with t...

Page 10: ...low can be adjusted by inner control knob B c Power selection operates in all 3 positions giving a change in water temperature and that the neon light functions correctly d Check again for leaks e That the holes in the shower handset are not blocked 8 DEMONSTRATE OPERATION TO USER Please Note The fitting of Spare Parts must be supervised by a suitably qualified person White 2 metre Shower Hose Cat...

Page 11: ... of terms and conditions are available on request from APPLIED ENERGY PRODUCTS LIMITED MORLEY WAY PETERBOROUGH PE2 9JJ TEL 44 0 1733 456789 FAX 44 0 1733 310606 Website www redring co uk GUARANTEE AND CONTACT DETAILS ...

Page 12: ... need to adjust inner knob B 5 Water will continue to flow for approximately 7 seconds before switching off This reduces the temperature of the water in the tank for the next user The neon indicator light will go out 6 Switch off the electricity supply at the ceiling switch or local isolator Notes Wait 20 seconds for the temperature to stabilise after each adjustment The neon indicates when the he...

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