14
Troubleshooting
The following troubleshooting guide is designed to assist you in
identifying and rectifying any problems you may experience with your
speakers.
Symptom
Likely cause
Recommended action
Stereo image is vague/
bass response is lacking
Speakers out of phase
Check that the c to + and –
to – connections have been made
between the amplifier and your
speakers (see ‘How to connect your
speakers to your amplifier’ above)
There is bass but no
treble, or vice versa
Typical connection – upper and
lower terminals at rear of speaker
not connected by bridging pieces
Bi-wire connection – upper or lower
terminals not connected to amplifier
Check the bridging pieces are in
place (see ‘Typical connection’
above)
Check that all required cable
connections are in place (see ‘Bi-
wire connection’ above)
Too much bass/undefined
bass
Speakers too close to rear wall
Re-position speakers (see ‘Where to
put your speakers’ above)
Buzzing or crackling sound
when connecting wires
Equipment is turned on
Turn off all equipment before
making any cable connections
Distortion at low volumes
Speaker wires are touching each
other, or another terminal, and
shorting the signal
Amplifier is damaged
Ensure that all cable connections are
clean with no loose wires
Check/repair amplifier
Distortion at high volumes Amplifier is overloaded
Turn down the volume to avoid
damage to your speakers and
amplifier
If the problem cannot be resolved by any of these recommended actions
you should make certain that the problem lies with the speakers, as
malfunction within other components may also be the cause of the
symptoms. You can do this by borrowing a CD player and amplifier that
you are certain are working, and replace your normal components with
these to test the speakers in isolation. If the problem persists, please see
your local REDGUM Audio dealer.