www.sureheat.com
27
200211-01A
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
SHM International, Corp. at 1-800-229-5647.
When calling, please have your model and serial numbers of your heater ready.
ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these acces-
sories, contact SHM International, Corp. at 1-800-229-5647 for information.
EQUIPMENT SHUTOFF VALVE
RMH-120-00088
For all models. Equipment
shutoff valve with 1/8” NPT tap.
Problem
Possible Cause
Corrective Action
Heater produces un-
wanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 24.
2. Gas leak. See
Warning State-
ment
at the top of page 24.
3. Low fuel supply (propane/LP
gas only).
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
3. Refill supply tank (Propane/
LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see
Care
and Maintenance
, page 23).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See
Warning
Statement
at top of page 24.
2. Control valve is defective.
1. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
2. Replace control valve.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to
Air for Combus-
tion and Ventilation
require-
ments, page 7.
TROUBLESHOOTING
