RED DSMC OPERATION GUIDE: WEAPON/SCARLET-W
COPYRIGHT © 2016 RED.COM, INC
955-0116_V6.1, REV-U | 159
TIMECODE OR GENLOCK DOES NOT FUNCTION
SYMPTOM
The SYNC, GEN, and/or TC light is red, yellow, or greyed out.
POTENTIAL RESOLUTIONS
Ensure your timecode or genlock device is compatible. For more information, go to
Use a different cable.
Ensure your timecode or genlock device settings match your project settings.
Ensure your timecode or genlock device is set to the correct source. For more information, go to
or
.
Ensure that your Sensor Sync Mode is set to
Genlock
. For more information, go to
.
Set the ACN (Ambient Clockit Network) to
Off
.
MEDIA BAY AND RED MINI-MAG ISSUES
SYMPTOMS
LEDs on media bay do not illuminate when expected.
RED MINI-MAG does not mount to camera.
POTENTIAL RESOLUTIONS
Ensure RED MINI-MAG is fully inserted in the media bay.
Perform a system restore.
Reformat the RED MINI-MAG on the computer. For more information, see the
at
Remove and reinstall the media bay. For more information, go to
“Remove the Media Bay” on page 159
REMOVE THE MEDIA BAY
To troubleshoot issues with the media bay or SSD, you may need to remove and re-install the media bay. Unless
you are troubleshooting media-related issues, DO NOT remove the media bay.
WARNING:
Before installing or removing the media bay, you MUST turn off the camera.
REQUIRED TOOL:
T10 TORX driver
1. Turn off the camera.
2. Loosen the four (4) captive screws in a cross pattern (“X” pattern) using a T10 TORX driver.
3. Remove the media bay from the camera.
4. Inspect the connections and pins on the camera and ensure that they are clean and undamaged.
NOTE:
DO NOT touch any part of the exposed boards or connectors.
5. Re-attach the media bay as soon as possible to prevent dust or debris from entering the camera. For more
information, go to
