Red Sea ReefWave
®
23
• Your router may be configured not to allow devices like the
ReefWave to be connected. This situation is common in an office
environment, contact your IT professional.
Q. I keep getting notifications that my ReefWave units are not
connected.
A. If your network router is not permanently connected to the internet, set
your Aquarium as “Offline”
My Aquariums > Device Line Menu > Offline.
If
your network router is meant to be permanently connected, check the
quality of the Wi-Fi connection between the units and your router or the
stability of your internet connection.
Q. I have connected the ReefWave to the ReefBeat and the pump is
working but does not respond to the ReefBeat App.
A. Check that the controller is set to ReefBeat Mode. If not reset the controller
to ReefBeat Mode by using the Mode button. If the unit was already in
ReefBeat mode disconnect and reconnect the power by the DC jack to
restart the controller.
Q. I have connected the ReefWave to the ReefBeat but the pump does
not seem to be working as expected.
A. If you did not “Apply” the last changes you made to the schedule it gets
lost. Check your schedule and make sure that your timeslots as set as you
want them.
Q. I have connected the ReefWave to the ReefBeat but the intensity
LEDs on the controller are not working.
A. Check that the Pause/Play switch on the controller has not been activated.
Check that none of the ReefBeat Shortcuts has been activated.
Check that the current wave in the schedule is not set to “no-wave”
If none of the above resolves the issue disconnect and reconnect the
power by the DC jack to restart the controller. If this still does not resolve
the issue contact customer support.
Q. I have connected the ReefWave to the ReefBeat or I am working
in controller mode and the intensity LEDs on the controller are
working but the pump is not working.
A. Check that the pump cable is properly connected to the controller.
If you have both RW25 and RW45 units check that the correct power
supply and/or controller are connected to the correct pump.
Check that the pump has not become jammed due to foreign matter
getting stuck in the impellor, if necessary clean the pump and try again.
If none of the above resolves the issue and you have more than one
of the same model of ReefWave, switch between the controllers to
determine which part needs to be replaced and then contact customer
support.
Q. My pump is sucking air from the water surface.
A. Either lower the pump slightly below the water surface or slightly
rotate the impellor cages to change the flow direction or reduce the
flow intensity.
Q. My pump has very low flow in the forward direction and high
flow in the reverse direction.
A. The impellor and/or cages have been assembled back to front.
Q. My pump is making a “buzzing/ humming” noise.
A. Check that there aren’t any interfering objects such as snails, gravel,
coralline algae that are touching the impeller. Clean impellor and cages as
recommended above.
Q. The flow rate of the pump seems to has significantly reduced.
A. The gradual buildup of organics and algae on the impellor blades reduce
the flow rate. Clean the blades according to the maintenance instructions
above.
