ET-18MG-MIL_manual.r04.doc
Page 12 of 12
Last Revised: 17-Dec-13
Section 4
Service Information
Service
Information
We sincerely hope that you never experience a problem with any
Red Lion
product. If you
do need service, call
Red Lion
at 877-432-9908. A trained specialist will help you to
quickly determine the source of the problem. Many problems are easily resolved with a
single phone call. If it is necessary to return a unit to us, an RMA (Return Material
Authorization) number will be given to you.
Red Lion
tracks the flow of returned material with our RMA system to ensure speedy
service. You must include this RMA number on the outside of the box so that your return
can be processed immediately.
The applications engineer you are speaking with will fill out an RMA request for you. If
the unit has a serial number, we will not need detailed financial information. Otherwise, be
sure to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not
covered under our warranty. You will not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you
supply will be written on the RMA form and supplied to the repair department before your
unit arrives. This helps us to provide you with the best service, in the fastest manner.
Normally, repairs are completed in two days. Sometimes difficult problems take a little
longer to solve.
If you need a quicker turnaround, ship the unit to us by air freight. We give priority service
to equipment that arrives by overnight delivery. Many repairs received by mid-morning
(typical overnight delivery) can be finished the same day and returned immediately.
We apologize for any inconvenience that the need for repair may cause you. We hope that
our rapid service meets your needs. If you have any suggestions to help us improve our
service, please give us a call. We appreciate your ideas and will respond to them.
For
Your
Convenience:
Please fill in the following and keep this manual with your
Red Lion
system for future
reference:
Serial #:__________________ Date Purchased: ___________________
Purchased From:______________________________________________
Product
Support
To obtain support for Red Lion products:
Latest product info
Phone:
1-877-432-9908
Fax:
1-518-877-8346
E-mail:
Mailing address:
Red Lion Controls, 20 Willow Springs Circle, York, PA 17406
