IP67 Switch Manual
© 2014. Red Lion Controls. All Rights Reserved.
18
Service Information
8
8.1
Service Information
We sincerely hope that you never experience a problem with any Red Lion product. If you do need service, call Red Lion
at 1-877-432-9908 for Technical Support. A trained specialist will help you to quickly determine the source of the
problem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an RO
(Repair Order) can be obtained on the
Red Lion tracks the flow of returned material with our RO system to ensure speedy service. You must include this RO
number on the outside of the box so that your return can be processed immediately.
Be sure to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty. You will
not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you supply will be written on the
RO form and supplied to the repair department before your unit arrives. This helps us to provide you with the best service,
in the fastest manner. Repairs are completed as soon as possible. If you need a quicker turnaround, ship the unit to us by
air freight. We give priority service to equipment that arrives by overnight delivery.
We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets your
needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your ideas and will
respond to them.
For
Your
Convenience:
Please fill in the following and keep this manual with your
Red Lion
system for future reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:______________________________________________
8.2
Product Support
Contact Red Lion Technical Support:
Phone: +1 877 432 9908
Fax: +1 (518) 877-8346
E-mail:
Our address:
Red Lion Controls
20 Willow Springs Circle
York, PA 17406
