Troubleshooting
Before contacting your dealer to complain, please check to see if the
problem can be solved by following the advice below:
Problem
Possible Causes
Solution
Device is
not working
Battery is empty
or not inserted
correctly.
Transport lock
active.
No contact on the
centre pole
Charge the battery / insert
the battery. Clean the th-
reads of the battery and of
the vaporiser with a cloth.
Deactivate the transport
lock.
Raise the centre pole of the
battery up slightly.
There is too
little vapour
Battery is empty /
tank is empty
Charge the battery / insert a
new tank.
Battery is
not char-
ging
Charger not con-
nected / power
failure
Connect the charger (LED
status light red or green) /
resolve power failure.
Battery life
is becoming
shorter and
shorter
Normal wear and
tear of the battery
Order a new battery from
your dealer or from red
kiwi.
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