Chapter 7.
Troubleshooting
This chapter provides tips for determining the cause of and resolving the most common
errors associated with RHN Satellite Server. If you need additional help, contact Red Hat
Network support at https://rhn.redhat.com/help/contact.pxt. Log in using your Satellite-
entitled account to see your full list of options.
In addition, you may package configuration information and logs from
the Satellite and send them to Red Hat for further diagnosis. Refer to
Section 7.5
Satellite Debugging by Red Hat
for instructions.
7.1. Log Files
Virtually every troubleshooting step should start with a look at the associated log file or
files. These provide invaluable information about the activity that has taken place on the
device or within the application that can be used to monitor performance and ensure proper
configuration. See Table 7-1 for the paths to all relevant log files:
Component/Task
Log File Location
Apache HTTP Server
/var/log/httpd/
directory
RHN Satellite Server
/var/log/rhn/
directory
RHN Satellite Server
Installation Program
/var/log/rhn_satellite_install.log
Database installation -
Embedded Database
/var/log/rhn/rhn-database-installation.log
Database population
/var/log/rhn/populate_db.log
RHN Satellite
Synchronization Tool
/var/log/rhn/rhn_server_satellite.log
Monitoring infrastructure
/home/nocpulse/var/
directory
Monitoring notifications
/opt/notification/var/
directory
RHN DB Control
-
Embedded
Database
/var/log/rhn_database.log
RHN Task Engine
(taskomatic)
/var/log/messages
