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Red Digital Cinema REDRAY, Operation Manual

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Red Digital Cinema REDRAY Operation Manual Download Page 31

CANNOT CONNECT REDCOMMAND TO THE REDRAY

SYMPTOM

The REDcommand app does not connect or communicate with the REDRAY.

POTENTIAL RESOLUTION

Verify your IP address and network settings. If the problem persists reset your router and try again.

CANNOT PLAY MOVIE

SYMPTOM

Attempting to play the movie results as a full frame of yellow.

EXPLANATION

If  you  attempt  to   play   a  video   encoded  with  HDCP   (High-bandwidth  Digital  Content  Protection),   the  output  video  
displays as a full frame of yellow. The REDRAY on-screen menus and test-patterns continues to display correctly, as 
those elements are not HDCP protected.

POTENTIAL RESOLUTION

If the video output is yellow, try encoding the video with HDCP disabled.

C O PYR I G HT © 2 0 1 9 R ED.C O M , LLC

9 5 5 - 0 0 1 7 , R EV - K    

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REDRAY PLAYER OPERATION GUIDE

Summary of Contents for REDRAY

Page 1: ...REDRAY PROFESSIONAL 4K CINEMA PLAYER RED COM REDRAY PLAYER OPERATION GUIDE ...

Page 2: ... Settings Menu 21 System Information 22 Network 23 Date and Time 26 Video 27 Playback 28 Register Authorize Your REDRAY 28 CHAPTER 6 Troubleshoot the REDRAY 29 Access REDRAY Log Files 29 Trouble with REDRAY Setup 29 Trouble with 4K Image 30 Trouble With Loopback and Compressed Audio 30 Trouble with Media Cards 30 Cannot Upload Movies 30 Cannot Connect REDcommand to the REDRAY 31 COPYRIGHT 2019 RED...

Page 3: ...oitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada COPYRIGHT 2019 RED COM LLC 955 0017 REV K 3 REDRAY PLAYER OPE...

Page 4: ...n Product Family Standards EN 55022 CISPR 22 Electromagnetic Interference EN 55024 1 CISPR 24 Electromagnetic Immunity EN 61000 3 2 IEC610000 3 2 Power Line Harmonics EN 61000 3 3 IEC610000 Power Line Flicker EN 60065 IEC60065 Product Safety WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT WEEE The Waste Electrical and Electronic Equipment WEEE mark applies only to countries within the European Union EU ...

Page 5: ...GUIDE REDRAY or its accessories keep them dry at all times DO NOT use soaps detergents ammonia alkaline cleaners or abrasive cleaning compounds or solvents as these substances may damage surface finishes and electronic circuitry Maintain sufficient ventilation DO NOT block any ventilation openings or obstruct cooling fan airflow CAUTION Proper ventilation requires a minimum 1 5 1 25cm clearance be...

Page 6: ... ability to hold a charge COPYRIGHT 2019 RED COM LLC 955 0017 REV K 6 REDRAY PLAYER OPERATION GUIDE WARNING If recharging operation fails to complete even when a specified recharging time has elapsed immediately stop further recharging DO NOT store batteries in a fully charged state for extended DO NOT store batteries in a fully charged state for extended periods of time DO NOT store batteries in ...

Page 7: ...ubject to national and international shipping requirements A Class 9 Certified shipper is required to transport these products within the United States REDVOLT REDVOLT XL REDVOLT V and RED BRICK batteries are considered Dangerous Goods Other products such as REDVOLT AA and RED Li 7 2V batteries may also be classified as Dangerous Goods when purchased in bulk Applicable laws prohibit the shipping o...

Page 8: ...erify that the following items are included in your shipment REDRAY Professional 4K Cinema Player IEC Power Cord 802 11 Antenna IR Remote Control Two 2 AAA batteries for IR Remote Control Quick Start Guide If any of these items are missing or damaged submit a Support ticket at https support red com PLAYBACK CAPABILITIES With the supplied version of system firmware the REDRAY has the ability to pla...

Page 9: ...D Downloads to download the latest firmware operation guides and post production software DSMC Toolkit Go to RED Downloads to find the DSMC Toolkit which offers many helpful tools and resources to customize and improve your camera workflow RED Support Check the RED SUPPORT site for FAQs or to file a support ticket In Camera Help Select the Help button on an in camera screen to open up the help for...

Page 10: ...PANEL Figure Front Panel FRONT PANEL ELEMENT DESCRIPTION 1 IR Remote Window Receives commands from IR Remote Control 2 Power LED Illuminates when external AC power is supplied 3 Play LED Illuminates when media is being played or paused 4 Status LED Illuminates during remote control communication or if a system error is detected 5 SDHC Card Slot Accepts SD and SDHC media cards 6 USB 2 0 Port Accept...

Page 11: ... 2 2 YCbCr 4096 x 2160p resolution 7 VID B OUT HDMI 1 4 connector Video output at up to 12 bit 4 2 2 YCbCr 4096 x 2160p resolution 8 VID C OUT HDMI 1 4 connector Video output at up to 12 bit 4 2 2 YCbCr 4096 x 2160p resolution 9 VID D OUT1 HDMI 1 4 connector Video output at up to 12 bit 4 2 2 YCbCr 4096 x 2160p resolution 10 GPI2 Reserved for future use 11 AC Power Switch and Connector IEC 3 pin 1...

Page 12: ...avigate up in the selected menu Increase the value of the selected menu topic N A 3 Left Navigate left in the selected menu Return to menu from additional menu options Rewind 4x 8x or 16x 4 Down Navigate down in the selected menu Decrease the value of the selected menu topic N A 5 Menu Access the selected menu Return to the previous menu Stop media 6 Right Navigate right in the selected menu Acces...

Page 13: ...powered on press Power on the IR Remote Control The REDRAY immediately enters Power Saving mode The Power LED turns red and the STATUS LED turns off MOVIE MENU OPERATIONS The MOVIES menu consists of several elements including the INTERNAL DRIVE the Movie Browser the Preview Window and additional options Navigate the REDRAY menu using the IR Remote Control provided with your REDRAY or with the REDc...

Page 14: ...n After all movies are uploaded they appear on the INTERNAL DRIVE in alphabetical order 4 Remove the USB flash drive or SDHC card Figure Load Movies NOTE If the REDRAY does not upload the movies from your USB flash drive or SDHC card ensure that all desired movies are located on the media card or flash drive in a folder named Content NOTE DO NOT remove a USB flash drive or a SDHC card while loadin...

Page 15: ...you want to play 4 Press Enter to play the movie Figure Movie Browser Select DELETE MOVIES 1 Navigate to the movie that you want to delete 2 Press Right to access additional options 3 Select Delete Content 4 Press Enter to delete the movie from the list NOTE If you do not want to delete the movie select Cancel Figure Movie Browser Delete COPYRIGHT 2019 RED COM LLC 955 0017 REV K 15 REDRAY PLAYER O...

Page 16: ...EMOTE OR REDCOMMAND 1 Stop Press Menu to Stop the movie 2 Play Pause and Resume Press Enter to Play Pause or resume a paused movie 3 Fast Forward1 Press Right to Fast Forward by 4x 8x or 16x 4 Rewind1 Press Left to Rewind by 4x 8x or 16x 1 Audio does not play during fast forward or rewind COPYRIGHT 2019 RED COM LLC 955 0017 REV K 16 REDRAY PLAYER OPERATION GUIDE ...

Page 17: ...and press Right to access additional menu options 2 Select Delete An Are You Sure dialog box appears 3 Select Yes A dialog box appears notifying you that you are deleting all movies 4 Select Yes MOVE MOVIES Moving a movie removes the movie from the original directory and places it in another directory To move a movie follow the steps below 1 Navigate to MOVIES INTERNAL DRIVE 2 Press Right to acces...

Page 18: ...go to Monitor Configuration on the next page 4 If using a standalone audio receiver plug an HDMI 1 4 cable into the AUDIO port and plug the other end of the cable into an HDMI input port on your audio receiver 5 Plug an Ethernet cable into the NETWORK port Upper and connect the other end to an Ethernet port on one of the following devices Internet router Wireless network extender Any other device ...

Page 19: ...eed cables to connect your monitor s and audio receiver to the REDRAY RECOMMENDED MONITOR SETTINGS The out of the box settings for many monitors are not optimized for 4K and HD content Review your monitor s operation guide and settings to ensure your monitor is optimized for the best viewing experience possible When using REDRAY RED recommends that you adjust your monitor s image quality and image...

Page 20: ... operation guide for more information on your monitor s size and scaling options IMAGE SIZE AND SCALING EXAMPLES DISPLAY SUMMARY DESCRIPTION Correct display The entire image is displayed unaltered on the screen Stretched The image is stretched out and may be partially cut off If your image is stretched adjust the size scaling settings on your monitor Incorrectly scaled The image is incorrectly sca...

Page 21: ...er information including network information date and time settings video information playback settings and more Figure SETTINGS Menu MENU ELEMENT DESCRIPTION 1 SETTINGS Menu Includes SYSTEM INFORMATION NETWORK DATE AND TIME VIDEO PLAYBACK and AUTHORIZE settings 2 SETTINGS Sub menus Includes all media loaded on the REDRAY player 3 Settings Browser Displays the available media on the INTERNAL DRIVE...

Page 22: ...layers If you reset the REDRAY Player to the factory defaults then you will be unable to re authorize the device If you previously authorized the REDRAY Player then you will be able to continue to use the RRencode Plugin licenses However if you never authorized the REDRAY Player then you will not get access to RRencode Plugin licenses This means that you will not be able to encode content for the ...

Page 23: ...ble and not a wireless connection Configure your network settings through the NETWORK sub menu After your network settings are configured the current Ethernet and wireless IP addresses are displayed in the NETWORK sub menu NOTE DO NOT attempt to connect to more than one 1 network at a time Figure Network COPYRIGHT 2019 RED COM LLC 955 0017 REV K 23 REDRAY PLAYER OPERATION GUIDE ...

Page 24: ...tain your network IP address You cannot select anything on the REDRAY on screen display during these 10 seconds Figure Wired Ethernet Upper After the REDRAY obtains the IP address the panel on the right side of the screen closes and the IP address displays on the NETWORK screen NOTE If the REDRAY is connected to a router through an Ethernet cable and a wireless connection two 2 sets of IP addresse...

Page 25: ... on the right side of the screen closes and the IP address displays on the NETWORK screen NOTE If the REDRAY is connected to a router through an Ethernet cable and a wireless connection two sets of IP addresses display on the NETWORK screen CONNECT WIRELESSLY For optimal media download speeds connect to your network using an Ethernet cable and not a wireless connection However if you only have acc...

Page 26: ...to a router through an Ethernet cable and a wireless connection two sets of IP addresses display on the NETWORK screen DATE AND TIME View and modify your date time and time zone settings in the DATE AND TIME sub menu Change your settings by following the instructions below 1 Navigate to SETTINGS DATE AND TIME 2 Select Date and enter today s date MM DD YYYY 3 Select Time and enter the time 4 Select...

Page 27: ...IT DEPTH Select a bit depth If the colorspace is set to RGB the bit depth is limited to 8 bit at 4K resolution If the colorspace is set to YCbCr you can set the bit depth to 8 bit 10 bit or 12 bit In most cases 10 bit is the recommended bit depth to match the REDRAY output precision to the display input precision Figure Bit Depth COPYRIGHT 2019 RED COM LLC 955 0017 REV K 27 REDRAY PLAYER OPERATION...

Page 28: ...automatically after it ends By default Video Loopback is disabled Figure Video Loopback REGISTER AUTHORIZE YOUR REDRAY RED no longer provides authorization registration for REDRAY Players For more information go to the REDRAY Player Support article COPYRIGHT 2019 RED COM LLC 955 0017 REV K 28 REDRAY PLAYER OPERATION GUIDE ...

Page 29: ...te to the SETTINGS SYSTEM INFORMATION menu 2 Insert a blank USB 2 0 flash drive formatted as MS DOS FAT for Mac or FAT32 for Windows into the USB port on the front panel of the REDRAY 3 Select Upload System Log 4 Select USB The log file is loaded onto the connected USB flash drive 5 You can now connect the USB 2 0 flash drive to your computer and access the REDRAY log file NOTE Other options avail...

Page 30: ...TIAL RESOLUTIONS If the REDRAY freezes cycle the power off and back on using the AC power switch on the rear panel If the problem persists submit a Support ticket at https support red com Content that has been encoded with compressed audio may cause the REDRAY to freeze when the Loopback setting is enabled If the problem persists ensure that your RED file is encoded with uncompressed audio if you ...

Page 31: ...the movie results as a full frame of yellow EXPLANATION If you attempt to play a video encoded with HDCP High bandwidth Digital Content Protection the output video displays as a full frame of yellow The REDRAY on screen menus and test patterns continues to display correctly as those elements are not HDCP protected POTENTIAL RESOLUTION If the video output is yellow try encoding the video with HDCP ...

Page 32: ...age Capacity 1TB Internal SATA Drive Bit Depth Color YCbCr 8 bit 4 2 2 YCbCr 10 bit 4 2 2 YCbCr 12 bit 4 2 2 RGB 8 bit 4 4 4 Colorimetry ITU R BT 709 Remote Control IR for REDMOTE 802 11 WiFi Ethernet for REDcommand app Media Security REDCRYPT digital media encryption I O Connectors1 4x HDMI 1 4 2x HDMI 1 3 1x USB eSATA hybrid slot2 1x GigaBit Ethernet port Dimensions Height 2 2 60 mm Width 14 8 3...

Page 33: ...ower 100 240 VAC 50 60 Hz 1A max at 100 VAC 1 REDRAY also has a disabled GigaBit Ethernet port and GPI port 2 Use ONLY USB 2 0 flash drives with th eUSB eSATA hybrid slot eSATA is NOT supported COPYRIGHT 2019 RED COM LLC 955 0017 REV K 33 REDRAY PLAYER OPERATION GUIDE ...

Page 34: ...s connected to the same network that your REDRAY is connected 2 Open the App Store on your iPhone or iPad 3 Download and install the REDcommand app 4 Open the REDcommand app REDcommand opens and automatically searches for available REDRAY units 5 Select your REDRAY NOTE Currently you can only control one 1 REDRAY at a time from REDcommand REDCOMMAND CONTROLS After you have paired the REDcommand ap...

Page 35: ...Dcommand can be used to perform playback operations including play pause fast forward rewind and stop Figure Playback Operations COPYRIGHT 2019 RED COM LLC 955 0017 REV K 35 REDRAY PLAYER OPERATION GUIDE ...

Page 36: ...COPYRIGHT 2019 RED COM LLC 955 0017 REV K 36 REDRAY PLAYER OPERATION GUIDE APPENDIX C REDRAY MENU MAP ...

Page 37: ... by the provided IR Remote Control to communicate with the REDRAY Player IR SPECIFICATION SPECIFICATION DESCRIPTION IR Format SONY D7C5 Carrier Signal Pulse modulated with 40 KHz signal at 480 KHz IR CONTROL PROTOCOL KEY CONTROL SONY IR PROTOCOL MESSAGE DATA CODE CUSTOM CODE Power 0X0A 0x19 Menu 0X0B 0X19 Up 0X0C 0X19 Left 0X0D 0X19 Enter 0X0E 0X19 Right 0X0F 0X19 Down 0X10 0X19 ...

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