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Rebo systems SMS-R1, User Manual

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Rebo systems SMS-R1 User Manual Download Page 26

26 

 

Technical support 

Contact us if you have any questions or experience an issue: 

Support e-mail address: 

[email protected]

 

Please send a detailed support request, including: 

•

 

Printer serial number. 

•

 

Label design software (+ version) and operating system (+ 
version) you use. 

•

 

Label design files you are printing when the issue occurs. 
If you have linked any images or database files in your label 
please send these as well. 

•

 

Steps you perform when the issue occurs, so we can try to 
reproduce your issue. 

 

 

Summary of Contents for SMS-R1

Page 1: ...1 SMS R1 User Manual...

Page 2: ...2 Label dimensions 12 Setting Original 12 Setting Optimized 12 Adaptive size for variable label object sizes in label set 12 Cutting the labels 13 Automatic cut shape rounded rectangle 13 Custom cut s...

Page 3: ...ger window 22 Supplies 23 Tape rolls 23 Ribbon cassettes 23 Laminate tape rolls 23 Troubleshooting 24 Various 24 An error code is shown on the printer touchscreen display 24 Maintenance 25 Cleaning th...

Page 4: ...er specifications are CPU Intel or compatible x86 family processor Memory 2 GB or more RAM Hard drive 1 GB of available disk space 32 bit or 64 bit Windows operating systems Windows 8 1 Windows Server...

Page 5: ...5 Setup Installation Turning the printer on Use a grounded wall socket Place the SMS R1 on a steady surface Connect the power cable Turn the printer ON...

Page 6: ...be on top with the arrows pointing towards the printer 3 Insert the ribbon cassette from the side of the printer If you notice any friction please take the cassette out and check if it is correctly p...

Page 7: ...you notice that the current settings are insufficient Open Close tape collector Eject ribbon cassette Eject tape roll Cut tape Edit cutting settings Feed tape backward Feed tape forward Tape quantity...

Page 8: ...ttom for 3 seconds to access the device information network configuration Device information network configuration Configure fixed IP Set device to automatic IP address from DHCP server Set device to...

Page 9: ...ructions and when prompted Printer or driver Choose option Recommended for USB setup install driver only 8 Click Next and click Done when successfully completed 9 Connect the printer USB cable to the...

Page 10: ...nd chosen fixed IP will be applied b If you want to create a DHCP IP address reservation based on printer MAC address you can see the printer MAC address in this window Restart the printer after you h...

Page 11: ...d Then unplug and plug back in the device or press scan for hardware changes button for good automatic conversion to printer object Upgrading printer firmware 1 Turn the printer power OFF wait a few s...

Page 12: ...ion s document size White space outside the label objects is trimmed and a horizontal and vertical margin are added The margin sizes are automatically scaled based on the size of the label objects You...

Page 13: ...place a rectangle or circle ellipse object to create a custom cut shape Another option is to add a cut shape image from the Shapes Cut folders of the Graphical Symbol Library V4 for SMS label printer...

Page 14: ...support team In NiceLabel insert a new image object and browse to the Graphical Symbol Library select the Shapes directory These directories each contain a Cut directory with various cut shape images...

Page 15: ...for detailed instructions After applying the laminate press the Confirm button on the printer touchscreen display to confirm you are finished laminating the labels The printer will feed back the label...

Page 16: ...idual labels The complete print job will be collected then the Manager will open When using variable data the value of the requested number of labels in NiceLabel is not transferred to the Manager s N...

Page 17: ...preview Disable a color You can disable a color by clicking On to switch it to Off The label preview will then update and show the new print preview Enable white primer paint You can enable printing a...

Page 18: ...saving of the specific color objects in between each other when printing multiple labels Handling empty supplies If you are printing print a large print job a ribbon cassette or tape roll can run empt...

Page 19: ...and set length units to Metric mm or Imperial inch When re opening the Manager it will load your personal preference these preferences are saved individually for each Windows user account Heat setting...

Page 20: ...p of labels etc Show SMS R1 Manager Yes No Yes show Manager window to manually change options before sending print job No hide Manager window and directly send output to printer Black overprint On Off...

Page 21: ...roperly saved in the label file We have reserved enough memory in the Windows registry for this new functionality so this will not have to been done ever again even if we add more options to the print...

Page 22: ...c settings you can further automate your label print process with NiceLabel PowerForms build a customized print application for your users to prevent printing errors by simplifying the print process f...

Page 23: ...perature Polyester 1 color available RT500 Reflective Vinyl 3 colors available FL200 Fluorescent Vinyl 4 colors available RG200 Reglo Photoluminescent 1 color available Ribbon cassettes The ink ribbon...

Page 24: ...ow an error code Error code 1000 While homing the plotter the home position was not reached within the timeout Action to resolve the issue Turn printer off then manually move plotter knife holder to t...

Page 25: ...ape roll bay 5 Unpack and unfold a 3M cleaning cloth wipe 6 Move your hand inside the printer and use the cleaning cloth to wipe the printhead a few times from left to right 7 Check if cloth is dirty...

Page 26: ...d support request including Printer serial number Label design software version and operating system version you use Label design files you are printing when the issue occurs If you have linked any im...

Page 27: ...pe set the stroke weight line thickness to 0 09 mm or 0 283 pt Disable the fill color and set the stroke color to RGB Magenta R 255 G 0 B 255 Print directly from Illustrator or export your design as a...

Page 28: ...set color mode via menu Tools Color Management set Primary Color Mode to RGB Design your shape It must be a closed path with no open endings Open the color properties of the object and set the color t...

Page 29: ...pe path as a cut shape Open the color properties of the object and set the color to RGB Magenta R 255 G 0 B 255 Set the Width line thickness to 0 09 mm Export your design as a SVG file and import it i...

Page 30: ...lor to a RGB value for optimal color recognition in the SMS R1 Manager Custom cut shape properties The custom cut shape path must be a closed path no open endings Object properties 1 Color M Magenta R...

Page 31: ...r names 5 Right of the printer plotter name click the Properties button 6 Select Custom Properties then click button Custom Properties 7 Note at Custom Properties label length is ignored Windows print...

Page 32: ...margin around the edges of the objects so they will not be clipped 3 Plot offset left enable option Center the plot 4 Plot scale center bottom disable Fit to paper and set scale 1 1 equivalent of 1 m...

Page 33: ...click a shape to open its properties window Set the Line Thickness to 0 1 pt and the Color to M Pink Magenta Alternatively you could design a custom cut shape with Adobe Illustrator CorelDRAW or Inks...

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