7
The Data Gateway does not seem to be powered and/
or running.
The Data Gateway sleeps most of the time to achieve
a long battery life. It will transmit data to the cloud via
cellular connection every 15 minutes. The Data Gate-
way is designed to detect a double tap - two taps, one
immediately following the other. This will wake up the
device if it is asleep. A white flash of the status indica-
tor signals a double tap detection. If the Data Gateway
is sleeping, you can use this double tap to verify that
it’s powered and running.
Status Light
Color
Flash Timing
Meaning
Green
0.1s flash every
2s
Battery good
Yellow
0.1s flash every
2s
Battery low
Cyan
0.1s flash every
2s
GPS enabled
White
Once
Double tap detect-
ed
Magen-
ta-Green
Once
Radio packet
received and sent
acknowledge
Green
On
Attempting to con-
nect to a cellular
tower
Green
0.5s flash every
1s
Cellular connection
made, transferring
data
RBGRBG
Rapid and re-
peating
Bootloader run-
ning
RYGY
Rapid and re-
peating
Booting firmware
3.2 Verify Cellular RSSI Lights
The table gives the meaning of colors and flashes on the
Cellular RSSI LED indicator.
The Data Gateway Cellular LED indicator stays red
while connecting to cellular. It should be relocated if
this indicator is red and maybe even yellow as that is a
poor signal.
The Data Gateway Cellular LED indicator is green,
cyan, or white as those are okay to excellent, respec-
tively.
3.3 Verify Cellular RSSI Lights (Continued)
The Data Gateway will also initiate a cellular Verify the
timestamp is showing the current connection and send a
series of packets to verify functionality. Solid green indi-
cates it is connecting to a cell tower. 50% blinking green
indicates it is communicating over cellular.
Immediately after booting, the Data Gateway will start lis-
tening for packets from end devices that are within range.
Several status LED indications can go on at the same
time.
3.4 Verify Timestamp
It’s important to verify the Data Gateway is reporting to the
RealmFive app before leaving the field.
Once the Data Gateway completes the cellular connection,
the Data Gateway’s app web page should show new data
from the device.
Verify the timestamp is showing the current date on battery
charge, RSSI, and transmission delay on device dashboard.
3.5 Verify Signal Strength
The signal strength number is the RSSI of the cellular
connection. If the RSSI is less than - 115, consider moving
the Data Gateway installation higher or closer to a cell
tower. On a pivot, the signal strength will vary as the pivot
rotates. Before you leave the installation site, check this to
avoid poor signal strength.
4 Support
4.1 Support Contact
Contact customer support with issues by reaching us at
E-mail: [email protected]
Phone: 402-318-3583
Slack: Company specific channel provided to you after
purchasing thce Data Gateway.
4.2 Part Numbers
Product
Part Number
Data Gateway, Verizon LTE
100-00526
Data Gateway, GSM 3G
100-00534
