background image

8

Customer Service: 1-800-654-1704 in USA

Service à la clientèle: 1-800-363-6443 in Canada

[email protected]

Warranty & Return Policies

Real Flame®

7800 Northwestern Ave.

Racine, WI 53403

Warranty

Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be free from 

defects in parts and workmanship under normal use and service for a period of 90 days from the 

date of purchase. In the event of such defects Real Flame will, at its option, replace the defective 

product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame 

disclaims all other warranties, including any implied warranty of merchantability or fitness for a 

particular purpose. In addition, Real Flame will not be responsible for consequential damages in 

excess of the purchase price of the product on which such liability is based. Electric fireplaces carry 

a one-year warranty on the electric firebox only.

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete 

or unauthorized returns. All returned products must be 100% complete, adequately packaged in 

original packaging and in resalable condition. Products that have been assembled or modified will 

not be eligible for return. All items must be returned in their entirety, meaning all items included 

must be returned together. No returns or exchanges on discontinued items.  Please begin the return 

process by contacting the store or company where you bought your Real Flame item.

Replacement Parts

In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you 

may request a replacement. Replacement parts are not available for all units and only given at Real 

Flame’s discretion. We will assess any damage and find a solution, which could include shipping 

you a replacement. No replacements are available for discontinued items or repackaged (open 

box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts 

before returning the damaged item. Please have the following information

(which can be found in your instruction manual) ready before you call Customer Service. 

 

• Model Number of Item

 

• 4-8 digit Part Number 

 

• Lot Code Number

 

• Shipping Address    

 

• A picture of the damaged item may be requested. Pictures should be

 

   sent to [email protected]

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer 

Service at 800-654-1704 within 48 hours of receiving the item. 

Please refer to www.Realflame.com for our complete return guidelines and policies. 

RF 

G

ener

al W

ar

ran

ty_061913

Summary of Contents for Crawford 8020E

Page 1: ...Lot PO Mantel Assembly Instructions Model 8020E Crawford Slim Fireplace English Fran ais Espa ol...

Page 2: ...p Panel 80205308 80200808 1 Panneau sup rieur Panel superior 9 Right Firebox Trim 80205309 80200009 1 Moulure droite Reborde decorativo derecho del hogar 10 Left Firebox Trim 80205310 80200010 1 Moulu...

Page 3: ...3 B x 4 2 1 A x 8 3 5 4 2 A A B A A B A x 12 B x 6 1 2 4 5 3 A A A B A A A B A B A...

Page 4: ...4 C x 4 D x 4 C x 4 D x 4 4 3 5 10 9 C D C D D C D C 9 10 11 12 5 4 C D C D C D C D 4 A A B A B A 1 A x 4 B x2...

Page 5: ...5 5 6 C x 2 D x 2 5 4 12 6 C D C D C D C x 3 D x 3 C D C 7 4 D A A B B A A A x 4 B x2 5 2 3...

Page 6: ...6 7 8 C x 5 A x 4 A A A A 13 3 8 C C D D D C C C 2 7 1 D x 3...

Page 7: ...e inmediatamente con el departamento de atenci n al cliente al 1 800 654 1704 para que le env en un manual de reemplazo ADVERTENCIA No utilice el hogar sin antes leer todas las instrucciones y adverte...

Page 8: ...modified will not be eligible for return All items must be returned in their entirety meaning all items included must be returned together No returns or exchanges on discontinued items Please begin t...

Page 9: ...n s dans leur enti ret ce qui veut dire que tous les l ments inclus doivent tre retourn s ensemble Il n y a aucun retour ou change pour les articles qui ne sont plus sur le march Veuillez entreprendre...

Page 10: ...do ensamblados o modificados Se deben devolver todos los art culos en conjunto es decir que todos los elementos incluidos en el empaque se deben devolver juntos No se realizar n devoluciones o cambios...

Reviews: