14
Possible Cause 1: No Gas Flow.
-Check if the LP gas tank is empty. If empty, replace the tank. If the propane
tank is not empty, refer to “Problem: Sudden drop in gas flow” on the
following page.
Possible Cause 2: 1 lb tank not fully connected.
-
Turn the tank about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the
following page. Clean the burner ports as described
there.
TROUBLESHOOTING
For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: The fire column emits a lot of black smoke when in use
Problem: Burner will not light with match
Possible Cause: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the flame can flow naturally.
Burner
Ports
Possible Cause 1: Out of gas.
-Call your local gas company.
Possible Cause 2: Excess flow safety device may have been activated.
- Turn control knob to “OFF”, wait 30 seconds and light outdoor fireplace. If
the control knob and disconnecting the 1 lb LP tank. Turn burner
Reconnect the tank and perform a leak check at tank connection. Wait 30 seconds
and light the fire column.
Problem: Sudden drop in gas flow, or a reduced flame height
