References
78
Chapter 5
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers:
If you prefer, we can provide you with the name of an Authorized Service Representative
who will visit you home for a fee to install your electronic entertainment system and to instruct you in its operation.
For details about this service, call 1-888-206-3359. For additional assistance while using your RCA Scenium product,
please visit www.rcascenium.com/customersupport.
TV Problems
TV won’t turn on
•
Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the outlet or outlet strip.
•
Make sure the TV is plugged in.
•
Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•
Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the
remote control solutions on page 80.
•
When you first plug your TV into an outlet, the Power LED on the front panel will light for approximately 15 seconds and then go off
during the initialization of the TV. The TV can only be turned on after the Power LED goes off. This happens every time power is
reapplied to the TV.
Buttons don’t work
•
If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
•
The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the
Front
Button Block
in the
Parental Controls
menu and choosing
Front Buttons Unblocked
.
•
Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
•
Sleep Timer, Wake-up Timer, or Watch feature may have been activated. Go to page 45 or 69 for instructions.
•
Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this
happens frequently, the voltage in your house may be abnormally high or low.
•
The sleep timer may be set.
•
Unplug. Wait five minutes. Plug in again.
TV turns on unexpectedly
•
Wake-up Timer feature or Watch from the GUIDE Plus+ system may have been activated. Go to page 45 or 69 for instructions.
Video and audio are out of sync
•
If your TV is connected to an audio/video (A/V) receiver or home theatre system via the DIGITAL AUDIO OUT jack, read the
following information.
If you’ve connected a component to your A/V receiver, such as a DVD player or satellite receiver, you may experience a slight delay
between the audio heard and the video seen. This occurs because the digital audio is sent directly to the speakers while the video
must be processed inside the TV before it is displayed.
•
If the component has Component Video (Y, Pb, Pr) jacks, connect these jacks to the TV’s Y, Pb, Pr jacks to minimize the discrepancy.
This works best if the component supports Progressive Scan technology.
•
If necessary, you can connect the component directly to the TV using L/R audio jacks and bypassing the A/V receiver or you can
program an audio delay in the A/V receiver so the audio and video match up (not all audio equipment has the ability to program
delays). Check the Audio/Video Receiver’s manual.
