TRouBleshooTing
unit does not work
• Unplug the AC power adapter, wait at least ten seconds, then plug it back in.
• Ensure the AC adapter is securely inserted into the unit’s power jack and an AC outlet.
• See troubleshooting tips below.
The remote control does not work properly
Check the following:
• The batteries are inserted correctly.
• The batteries are fresh.
• The remote control is pointed directly at the remote sensor of the unit.
• The remote control is not being used from too far a distance from the unit.
• Nothing is obstructing remote sensor (located on front of the unit).
streaming video services (such as youTube™, etc.) often stop, pause or “buffer” during playback
• If using Wi-Fi, your Wi-Fi Access Point (eg wireless router) may be too far from the unit. If possible, try
to locate your Wi-Fi router closer to your unit or consult an expert on ways to improve your home
network’s bandwidth.
• Your broadband service speed may not be fast enough to stream video services. If so, your Internet
Service Provider (ISP) may have other service plans that provide higher bandwidth.
how can i check if my network connection is ok?
• Go to the unit’s Settings Menu, then select Network -> Network Test. This will test if you are successfully
connected to your Home Network and if your broadband connection is connected to the internet.
• Go to the unit’s Entertainment Menu, select VUDU Movies -> My VUDU -> Info & Settings -> Network
Speed Test. This will test the speed/performance of your network
The unit has a poor or intermittent connection to the Wi-fi access point (eg wireless router)
• The wireless communication may be interrupted from household devices that are using radio
frequencies. Move the unit away from them.
• The Access Point is located too far from the unit.
my Wi-fi network is not displayed on the “network list”
• The access point or wireless LAN router may not broadcast its SSID.
- Manually enter your access point’s SSID in the Network Settings Menu of the Player.
- Or set your access point to broadcast its SSID.
• Your Wi-Fi network may not be set to the frequency range or range of channels that this unit can
support. Try adjusting the frequency range and/or channel of your network.
i need to input text to manually configure log-in ids, passwords or netword settings, but i don’t see
an on-screen keyboard
• Try pressing the OK button on your remote control while the cursor is blinking on the screen’s entry
field, this should bring up an on-screen keyboard.
• Try adjusting the frequency range and channel of your network.
unit doesn’t display video on my TV screen
• Select the appropriate video input mode on the TV so the picture from the unit appears on the TV
screen.
• Make sure your HDMI cable or video cable is securely inserted in both the unit and your TV.
• Your TV may not support the resolution you have set on the unit. Change the resolution to match your
TV’s resolution.
• The player’s HDMI OUT cable is not securely connected to your player or your TV.
The picture noise appears “noisy” or degraded
• Your unit may be set to a HDMI resolution that’s higher than your TV’s. Change the resolution to match
your TV’s resolution.
The unit has “frozen” or stopped working
• To reset the unit, unplug the AC power adapter, wait at least ten seconds, and then plug it back in.
• Make sure your Remote Control is functioning properly.
my unit seems to shut down by itself, is there a problem?
• No, in order to save you power, the unit will shut down after prolonged periods on inactivity - don’t
worry, it won’t shut down while you’re using it.
Note: you can disable this feature, or adjust the Auto Power Down Duration by going to Settings ->
System -> Auto Power Down
Need more help?
Please visit online help at
www.RCAav.com
