Chapter 4
Additional Information
Troubleshooting
You can correct most problems you have with your product by consulting the Troubleshooting list
that follows.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your
home for a fee to install your electronic entertainment system and to instruct you in its operation. For details
about this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit
www.rca.com/customersupport.
No power?
• Have you moved the player? Check the plug on the battery cable or power adapter: is it
pushed firmly into the DC IN jack on the unit?
• Check the plug on the power adapter; it too should be pushed in firmly.
• Is the power adapter connected to a live outlet? Try connecting another component to
the outlet: does it work? If not, check the corresponding fuse or circuit breaker in your
house’s fusebox.
The remote control does not work?
• To operate your player, it must be turned on. Check that the off/on (power) switch on
the side of the player is set to on.Your player will not work when the screen is folded
away.
• Remember to point the remote control at the front of your player (towards the infrared
sensor).
• The operating range of the infrared control is 3 or 4 meters (approximately 9 to 12
feet).This distance becomes less as the battery wears out.This is a handy way of
checking the battery state.
• Pay attention to any objects that might lie in the path of the infrared beam between the
remote control unit and your player.They can obstruct the beam, causing the player to
malfunction.
• The battery might be worn out. Replace it. Make sure the polarity of the terminals (+
and -) is correct.
The remote control unit and the player no longer work.
• Disconnect the DC IN plug from your player for a few seconds then put it back.
You don’t see a picture.
• Switch your player on. Check that the line select switch on the side is set to “out” if you
are playing a DVD or to “in” if you are watching video output from another component.
• If your player is connected to a TV set, make sure the video input channel selected on
the TV corresponds to the input jacks you used to connect the DVD player to the TV.
• Check that all the various plugs are completely plugged in.
The colors don‘t seem natural.
• Check that all the various plugs are completely plugged in.
The picture format does not match the screen format.
• The picture format is adjustable (page 13). Some discs dictate the format, in which case
no adjustment is possible.
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Graphics are for representation only.Your unit may differ slightly.
