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USB Troubleshooting
solution 2B (continued)
1)
Left click on the “Start” icon in the lower left-hand corner of your screen.
2)
Select “Run.” The Run window appears.
3)
Type “cmd” in the text box, and click the “Ok” button.
4)
The command window appears. Type “ipconfig /all.” A list of all your adapters
appears.
5)
Locate the Cable Modem adapter, and its IP address. If the first three digits of the IP
address are “169,” your DHCP lease failed. Please contact your Internet Service
Provider (ISP) and ensure that they correctly provisioned your service for your Digital
Cable Modem with the correct serial number and MAC address.
6)
Once the IP configuration error has been corrected, you must unplug the USB cable
and plug it back in.
2C. Ensure that your Cable Modem network adapter is
enabled on your computer system.
This may be a problem if you have another network adapter installed on your computer
system that is enabled. To disable other network adapters, follow the instructions outlined
below.
Windows 98 SE
1)
Left click on the “Start” icon in the lower left-hand corner of your screen.
2)
Select “Settings,” followed by “Control Panel.” The “Control Panel” window
appears.
3)
Double-click on the “System” icon, and select the “Device Manager” tab.
4)
Scroll down the list until you come to “Network Adapters.” Double-click on “Network
Adapters.”
5)
Highlight the network adapter(s) you wish to disable and double-click. To ensure the
“RCA or Thomson USB Cable Modem” functionality, you should disable all unused
network adapters.
6)
The selected window adapter window appears. Click the “Disable in this hardware
profiles” box to disable the network adapter, and click “Ok.”
7)
Close all open windows.
Windows 2000
1)
Left click on the “Start” icon in the lower left-hand corner of your screen.
2)
Select “Settings,” followed by “Control Panel.” The “Control Panel” window appears.
3)
Double-click on the “System” icon. Select the “Hardware” tab followed by the
“Device Manager.”
4)
Scroll down the list until you come to “Network Adapters.” Double-click on “Network
Adapters.”
5)
Highlight the network adapter(s) you wish to disable and double-click. To ensure the
Cable Modem functionality, you should disable unused network adapters.
