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Need Help?

 Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information 

at 

www.razor.com

. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer 

Service contact information is listed at the back of this manual.

11

11

Display 

Error

Possible 

Cause

Solution

Note

21

Motor high temperature 

protection has been 

activated.

It may be necessary to wait for the 

motor to cool down.

22

Throttle failure.

Check connections between the throttle and 

controller.

If connections are OK then throttle needs to be 

replaced.

23

Motor issue.

Check connectors between the motor and 

controller.

If connections are OK then motor or controller 

needs to be replaced. (Motor replacement is 

most likely and controller replacement is 

less likely)

24

Motor issue.

Replace motor.

26

Battery high temperature 

protection.

Place the unit in room temperature. When 

the battery temperature cools down enough, 

normal riding can resume.

If the battery has not cooled down enough in 30 

minutes and error code 30 is still on the display, 

then motor replacement is most likely.

30

Communication failure.

Check connectors between the display and 

controller.

If connections are OK then display needs to be 

replaced.

For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,  

visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.

HEADLINE

TROUBLESHOOTING GUIDE

*Product(s) should be turned 

OFF

 and fully charged prior to doing any Troubleshooting.

NOTE:

 All troubleshooting steps should be performed by an adult only.

Summary of Contents for rambler 20

Page 1: ...demonstration purposes only Illustrations may not reflect exact appearance of actual product Specifications subject to change without notice Please have your product along with the 19 character produ...

Page 2: ...competent while operating the product WARNING PARENTAL AND ADULT RESPONSIBILITY AND SUPERVISION IS NECESSARY TO ASSURE USE BY MATURE RIDERS Because products like the Rambler 20 can and do present pote...

Page 3: ...surfaces such as pavement or level ground without loose debris such as sand leaves rocks or gravel Wet slick bumpy uneven or rough surfaces may impair traction and contribute to possible accidents Do...

Page 4: ...S TURNED OFF BEFORE CONDUCTING ANY ASSEMBLY OR MAINTENANCE PROCEDURES WARNING DO NOT USE NON RAZOR PARTS WITH YOUR RAZOR Rambler 20 The Rambler 20 has been built to certain Razor design specifications...

Page 5: ...arked L into the LEFT crank arm Use a 15 mm wrench to install LEFT pedal on LEFT crank arm Note the LEFT pedal is a reverse thread To tighten you must turn the axle counterclockwise 2 Use a 15 mm wren...

Page 6: ...lied with the Rambler 20 should be regularly examined for damage to the cord plug enclosure and other parts In the event of such damage the Rambler 20 must not be charged until it has been repaired or...

Page 7: ...ally inspect the tires for excess wear and replace as needed Regularly check the tire pressure and inflate as needed Frame Fork and Handlebars Check for cracks or broken connections Although broken fr...

Page 8: ...te the headlight and taillight the product must be powered ON Press the light button C once to activate the headlight and taillight To deactivate the headlight and taillight press the light button onc...

Page 9: ...Press the bottom area of the display as shown to decrease power levels in increments of one 1 Each time you press the bottom area of the display you will move to the next lower power level until you...

Page 10: ...eriodically inspect wheels for excess wear and replace hub motor components as required Replacement Parts The most frequently requested replacement parts are available for purchase at some Razor retai...

Page 11: ...let and or try a different outlet Check lights on charger Plugged into wall Green Plugged into wall unit Red charging Plugged into wall unit Green charging complete No lights Blinking lights Replace c...

Page 12: ...needs to be replaced Motor replacement is most likely and controller replacement is less likely 24 Motor issue Replace motor 26 Battery high temperature protection Place the unit in room temperature...

Page 13: ...nterference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15...

Page 14: ...NCE YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER ELECTRIC RIDE ON PRODUCT TO DETERMINE IF COVERAGE IS PROVIDED YOU SHOULD CONTACT YOUR INSURANCE COM...

Page 15: ......

Page 16: ...CA 90703 USA 81 50 7579 6622 info razor asia com UNITED KINGDOM AND IRELAND Razor USA LLC UK Unit 20 Hartnoll Business Centre Post Hill Tiverton Devon EX16 4NG UK 44 0 120 267 2702 info razoreu com AU...

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