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Need Help?
Visit our web site for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at
www.razor.com
. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service
contact information is listed at the back of this manual.
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solution
Product does not run.
Undercharged battery.
Charger is not working.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours after
each subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged
into the charging port and that the charger is plugged into a functioning
wall outlet.
Contact Razor Customer Service to get replacement charger.
Product was running but
suddenly stopped.
Loose wires or connectors.
Check all wires and connectors to make sure they are tight.
Short run time.
Undercharged battery.
Battery is old and will not accept full
charge.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours after
each subsequent use.
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 2 years depending on product use and
conditions. Replace only with a Razor replacement battery.
Product runs sluggishly.
Riding conditions are too stressful.
Product is overloaded.
Use only on solid, flat, clean and dry surfaces, such as pavement or level
ground.
Make sure you do not overload the product by allowing more than one
rider at one time, exceeding the maximum weight limit, going up too steep
a hill, or towing objects behind the product. Check the air pressure of the
front wheel.
Sometimes the product doesn’t
run, but other times it does.
Loose wires or connectors.
Motor or electrical switch damage.
Check all wires connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and repair.
Contact Razor customer service or visit www.razor.com.
Product makes loud noises or
grinding sounds.
Chain is too dry.
Apply a lubricant, such as 3 in 1
™
or Tri-Flow
™
,to the chain.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our web site at www.razor.com or call toll free 866-467-2967 to speak to a live Customer Service Representative
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE:
All troubleshooting steps should be performed by an adult only
