background image

HEADLINE

11

TROUBLESHOOTING GUIDE

11

Problem

Possible Cause

Solution

Electric product does not run

Undercharged battery

Loose wires or connectors

Charge the battery. A new battery should have been charged for 

at least 12 hours before using the electric product for the first time 

and up to 6 hours after each subsequent use.
Check all connectors. Make sure the charger connector is tightly 

plugged into the charging port, and that the charger is plugged 

into the wall.
Make sure power flow to the wall outlet is on.
Check all wires and connectors to make sure they are tight.
The fuse will burn out and automatically shut off the power if the 

motor is overloaded.

Electric product was running but 

suddenly stopped

Overload

Turn unit off then back on to reset the on/off/reset button.
Contact your local Razor authorized service center for diagnosis 

and repair.

Short run time (less than 15 

minutes per charge)

Motor or electrical switch damage

Undercharged battery

Tires are not properly inflated

Battery is old and will not accept full charge

Brakes are not adjusted properly

Charge the battery. A new battery should have been charged for 

at least 12 hours before using the electric product for the first time 

and up to 6 hours after each subsequent use.
Check all wires and connectors. Make sure the battery connector 

is tightly plugged into the charger connector, and that the charger 

is plugged into the wall.
The tires are inflated when shipped but they invariably will 

lose some pressure between the point of manufacturing and 

your purchase. Refer to instructions on page 5 of this manual to 

properly inflate tires.
Even with proper care, a rechargeable battery does not last 

forever. Average battery life is 1 to 2 years depending on product 

use and conditions. Replace only with a Razor replacement 

battery.
Refer to brake adjustment instructions on page 7 of this manual.

Electric product runs sluggishly

Riding conditions are too stressful

Tires are not properly inflated

Electric product is overloaded

Use only on solid, flat, clean and dry surfaces, such as pavement 

or level ground.
The tires are inflated when shipped, but they invariably will 

lose some pressure between the point of manufacturing and 

your purchase. Refer to instructions on page 5 of this manual to 

properly inflate tires.
Make sure you do not overload the electric product by allowing 

more than one rider at one time, exceeding the maximum weight 

limit, going up too steep a hill or towing objects behind the 

product.

Sometimes the product doesn’t run, 

but other times it does.

Loose wires or connectors

Motor or electrical switch damage

Check all wires around the motor and all connectors to make sure 

they are tight.
Contact your local Razor authorized service center for diagnosis 

and repair.

Electric product does not stop when 

applying the brake

Brakes are not adjusted properly

Refer to instructions on page 7 of this manual to properly adjust 

brakes.

Electric product makes loud noises 

or grinding sounds

Chain is too dry.

Apply a lubricant such as 3 in 1™ or Tri-Flow™ to the chain.

For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,  

visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative

*Product(s) should be turned 

OFF

 and fully charged prior to doing any Troubleshooting. 

NOTE:

 All troubleshooting steps should be performed by an adult only.

Summary of Contents for Dirt Rocket MX125

Page 1: ...trations are for demonstration purposes only Illustrations may not reflect exact appearance of actual product Specifications subject to change without notice Please have your product along with the 19 character product I D code with you before contacting Razor for warranty assistance and or replacement parts Product I D Code _____________ ____________ ____________ ...

Page 2: ...ysical dexterity or mental capabilities to recognize understand and follow safety instructions and to be able to understand the hazards inherent in product use should not use or be permitted to use products inappropriate for their abilities Persons with heart conditions head back or neck ailments or prior surgeries to these areas of the body or pregnant women should be cautioned not to operate suc...

Page 3: ...s tied and out of the way of the wheels motor and drive system Never ride barefooted or in sandals USING THE CHARGER The charger supplied with the electric product should be regularly examined for damage to the cord plug enclosure and other parts In the event of such damage the product must not be charged until the charger has been repaired or replaced Use only with the recommended charger Use cau...

Page 4: ...uring shipping Because the electric product is 95 percent assembled and packed at the factory there should not be any problems even if the box has a few scars or dents MAKE SURE POWER SWITCH IS TURNED OFF BEFORE CONDUCTING ANY MAINTENANCE PROCEDURES Estimated Assembly and Set Up Time Razor recommends assembly by an adult Allow up to 15 minutes for assembly Allow up to 12 hours for initial charge s...

Page 5: ... sides of the front axle using a 14 mm wrench and remove the safety washers 2 Insert the front fork into the frame assembly Be sure to properly align the slot on the headtube with the pin on the front fork as shown 2 Attach front wheel and reinstall safety washers and locknuts 3 Reinsert the steering bolt and secure with locknut using a 13 mm wrench and a 6 mm Allen wrench WARNING Failing to prope...

Page 6: ...valve inflate both tires to the PSI indicated on the sidewall of the tire WARNING Do not use the electric product for the first time until you have inflated the tires to the correct PSI Failure to do so may damage your motor bike and void your warranty WARNING Do not overinflate as this could damage the tire or wheel Note The pressurized air supplies found at gasoline stations are designed to infl...

Page 7: ...ent of such damage the electric product must not be charged until it has been repaired or replaced Chargers have built in overcharge protection to prevent battery from being overcharged Note If the charger gets warm during regular use this is a normal response and is no cause for concern If your charger does not get warm during use it does not mean that it is not working properly Wall outlet Green...

Page 8: ...ollow instructions for adjusting the brake outlined below Stopping the Electric Product Release the throttle and apply the brake Note When coming to a complete stop place both feet on the ground to balance the unit Adjusting the Brake Tool Required 10 mm Wrench Turn power switch OFF before beginning repair or maintenance Read the instructions Remove charger plug Turn the power switch off Secure th...

Page 9: ...tly positioned at the bottom of the chain 9 Thread the brake cable through the brake adjuster barrel through the large spring and into the small hole in the side of the anchor bolt Position the cable to the original location as indicated by the slight cable kink and tighten securely 1 Using a Phillips screwdriver loosen the screws on chain guard and remove the chain guard 4 With two 2 15 mm wrench...

Page 10: ...duct support a list of authorized service centers in the US and customer service contact information at www razor com Please have the product I D code located on the white label of your product available for better assistance Additional Customer Service contact information is listed at the back of this manual 9 Front Wheel Replacement Tools Required Phillips Screwdriver and 14 mm Wrench 2 Remove f...

Page 11: ...osure and other parts and in the event of such damage the product must not be charged until it has been repaired or replaced Use ONLY with the recommended charger Wheels Wheels and drive system are subject to normal wear and tear It is the responsibility of the user to periodically inspect wheels for excess wear and adjust and replace drive train components as required Replacement Parts The most f...

Page 12: ...h proper care a rechargeable battery does not last forever Average battery life is 1 to 2 years depending on product use and conditions Replace only with a Razor replacement battery Refer to brake adjustment instructions on page 7 of this manual Electric product runs sluggishly Riding conditions are too stressful Tires are not properly inflated Electric product is overloaded Use only on solid flat...

Page 13: ...1 1 7 9 18 19 12 10 11 13 14 15 16 17 20 Keep your MX125 running for years with genuine Razor parts Visit our website or e mail us for more information on spare part availability Specifications subject to change without notice 1 Handlebar Grip Right Left 2 Throttle 2 1 Sleeve 3 Front Fork 4 Brake Lever Assembly 5 Number Plate 6 Front Fender 7 Control Module 8 Front Wheel 9 Chain Tensioner 10 Motor...

Page 14: ...uct I D code located on the white label of your product available for better assistance Additional Customer Service contact information is listed at the back of this manual 13 NOTICE INSURANCE YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER ELECTRIC RIDE ON PRODUCT TO DETERMINE IF COVERAGE IS PROVIDED YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGE...

Page 15: ...14 14 ...

Page 16: ... void if the product is ever used in a manner other than for recreation or transportation modified in any way rented The manufacturer is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product Razor does not offer an extended warranty If you have purchased an extended warranty it must be honored by the store at which it was purchased For your...

Reviews: