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RAYPAK COMMERCIAL WATER HEATER WARRANTY
Raypak Australia Pty Ltd* will:
a) repair or, if necessary, replace any Raypak water heater; or
b) replace any component (or, if necessary, arrange the installation of a new water heater),
which falls within the Warranty Periods specified below, in accordance with and subject to the following table and terms and
conditions.
Period Installation Model
Warranty
Component and Heat Exchanger Warranty (From Date of Installation)
12 Months
All Installations
B0507 – B4224
New component, tube bundle or heat exchanger (at Raypak’s
sole discretion) free of charge, including labour**
Heat Exchanger Warranty (From Date of Installation)
Years 2 - 5
All Installations
B0507 – B4224
New tube bundle or heat exchanger (at Raypak’s sole
discretion) free of charge, with installation and labour costs
being the responsibility of the owner.
Notes
:
*Rheem Australia Pty Ltd provides warranty service on behalf of Raypak Australia Pty Ltd.
**Refer to item 5 of warranty conditions.
Rheem Australia Pty Ltd reserves the right to transfer fully functional components from the defective water heater to the replacement water
heater if required.
WARRANTY CONDITIONS
1. This warranty is applicable only to water heaters
manufactured from 1st June 2007.
2. The water heater must be correctly commissioned by an
authorised and licensed person and certified by the
relevant State Gas Authority.
3. The water heater must be installed in accordance with
the Raypak installation instructions, supplied with the
water heater, and in accordance with all relevant
statutory and local requirements of the State in which
the water heater is to be installed.
4. Where a failed component or water heater is replaced
under Warranty, the balance of the original warranty
period will remain effective. The replaced part or water
heater does not carry a new warranty.
5. Where the water heater is installed outside the
boundaries of a metropolitan area as defined by Rheem
Australia Pty Ltd or further than 25 km from a regional
Rheem branch office or a Rheem Accredited Service
Agent, the costs of transport, insurance and traveling
between the nearest Rheem Australia Pty Ltd
Accredited Service Agent’s premises and the installed
site shall be the owner’s responsibility.
6. The warranty only applies to the water heater and
original or genuine (company) component replacement
parts and therefore does not cover any plumbing or
electrical parts supplied by the installer and not an
integral part of the water heater, e.g. pressure limiting
valve, stop cock, non-return valve, electrical switches,
pumps, or fuse.
7. The water heater must be sized to supply the hot water
demand in accordance with the guidelines in Rheem
Water Heater literature.
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RAYPAK WATER HEATER
WARRANTY ABOVE, BUT THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER WARRANTY TO
BECOME VOID, AND MAY INCUR A SERVICE CHARGE AND/OR COST OF PARTS.
a) Accidental damage to the water heater or any
component, including: acts of God, failure due to misuse;
incorrect installation; attempts to repair the water heater
other than by a Rheem Accredited Service Agent or Rheem
Service.
b) Where it is found there is nothing wrong with the water
heater, where the complaint is related to excessive
discharge from the pressure relief valve due to high water
pressure; where there is no flow of water due to faulty
plumbing; where water leaks are related to plumbing and
not the water heater components; where there is a failure of
gas, electricity or water supplies; where the supply of gas,
electricity or water does not comply with relevant codes or
acts.
c) Where the water heater or water heater component
failed directly as a result of; excessive water pressure,
temperature and/or thermal input; incorrect flow rate
through the heat exchanger; corrosive atmosphere.
d) Where the water heater is located in a position that
does not comply with the Raypak installation instructions or
relevant statutory requirements, causing the need for major
dismantling or removal of cupboards, doors or walls, or use
of special equipment to bring the water heater to floor level,
or to a serviceable position.
e) Repairs to the water heater due to corrosion or scale
formation in the waterways when the water heater has been
connected to a harmful water supply
as outlined in the
Operating and Installation Instructions.
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL
CLAIMS FOR DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL LOSS
EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner under
certain circumstances with certain minimum statutory rights in relation to your Raypak water heater. This warranty must be read
subject to that legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights.
RHEEM AUSTRALIA PTY LTD
FOR SERVICE TELEPHONE
A.B.N. 21 098 823 511
131 031 AUSTRALIA
0800 657 335 NEW ZEALAND
or refer to local Yellow Pages
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any consequences,
which may arise as a result of its application
