Raymarine C-Series, Reference Manual

Page: 242 / 244

iv Raymarine World Wide Warranty
3.2 In cases where the customer is requesting a warranty service and a Raymarine certified installer has not installed the
product; i.e. Product warranty, the affected product must be returned to the customer’s local Raymarine approved service
agent or direct to Raymarine with:
3.2.1 proof of purchase showing the date of purchase and the name of the supplier of the product;
and
3.2.2 the serial number of the affected product; or
3.2.3 a warranty card completed by the product supplier (which will contain the information required
by paragraphs 3.2.1 and 3.2.2).
Subject to the limitations below, the product will be repaired or replaced (at the discretion of Raymarine or a Raymarine
Service Agent) at no further cost and promptly returned to the customer.
3.3 In cases where the customer is making a warranty claim and the product has been installed by a Raymarine certified
installer, (boat builder, installer, dealer etc.) i.e. Onboard warranty, the nearest Raymarine approved service agent should be
contacted and onboard service requested (which will be subject to the limits referred to in paragraph 4.12 below). Before
the onboard warranty service is performed, the customer must have available:
3.3.1 proof of purchase showing the date of purchase and the name of the supplier of the product;
and
3.3.2 the serial number of the affected product; or
3.3.3 proof of installation of the product by a Raymarine certified installer; or
3.3.4 a warranty card completed by the product supplier (which will contain the information required
by paragraphs 3.3.1 and 3.3.3).
3.4 In cases where onboard warranty has been purchased - as described in 2.3; the nearest Raymarine approved service
agent should be contacted and onboard service requested, information detailed in 3.3.1 and 3.3.2 is required. Onboard
warranty service will only be performed if the product serial number confirms that the onboard warranty service has been
purchased and is valid.
4. Warranty limitations
4.1 Raymarine warranty policy does not apply to any product that has been subjected to accident, abuse or misuse, shipping
damage, alterations, corrosion, incorrect and/or non-authorized service, or products on which the serial number has been
altered, mutilated or removed.
4.2 Certain products do not carry the onboard warranty, as described in section 2 above, unless the onboard warranty cover
is purchased at the time of installation. The purchaseable onboard warranty is only available on products purchased in
specific territories, for further details refer to the internet at
www.raymarine.com
or contact your nearest Raymarine
National Distributor.
4.3 Products purchased outside the country of installation will not be covered by onboard warranty.
4.4 Raymarine assumes no responsibility for damage incurred during installation or as a result of improper installation.
4.5 This warranty does not cover routine system checkouts, alignment/calibration, seatrials or commissioning, unless
required by replacement of part(s) in the area being aligned.
4.6 Raymarine assumes no responsibility for damage caused by or to other equipment, systems or components occasioned
by improper or unauthorized connection, or use, of the product.
4.7 Consumable items, including, but not limited to: fuses, batteries, drive belts, radar mixer diodes, snap-in impeller
carriers, impellers, impeller bearings, and impeller shafts are specifically excluded from this warranty. A complete list of the
consumable items relating to each product can be found in the Owner’s Handbook and/or on the internet at
www.raymarine.com
.
4.8 All costs associated with transducer replacement, other than the cost of the transducer itself, are specifically excluded
from this warranty.
4.9 Overtime/premium labour portion of services outside of normal working hours is not covered by this warranty.
4.10 If repairs are necessary under the warranty, the affected product must be forwarded to a Raymarine facility or a
Raymarine approved service agent, at the owner’s expense.
81221_4.book Page iv Tuesday, February 28, 2006 5:24 PM