Raymar MOT202TSA, User Manual

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Appendix C
RMA Procedure
Return Merchandise Authorization (RMA) Procedure
Before returning any Raymar-Telenetics product, an RMA number must be
obtained.
Before asking for an RMA number, ascertain that the product was purchased
from Raymar-Telenetics. If you bought the product from a Distributor or
Systems Integrator, the product should be returned to that vendor.
The most convenient method to obtain an RMA number for a product
purchased from Raymar-Telenetics is to call 1-800-747-1522.
Please have the required information ready:
Your Company Name, billing address and the return address that we would use
to return the product to you. Please include any Mail Stop or specific delivery
information. The City, State, and Zip code are all required. Your phone
number, Fax number and email address.
For each item you wish to return: List the product model number, the serial
number for each item you wish to return, a description of the problem you are
encountering, and the cause of the problem (if known).
A product support specialist may call to verify that the product is properly
installed or may ask you to perform tests to insure that the product has actually
failed.
The product must be properly packed and returned to:
Raymar-Telenetics
7325 Roseville Road
Sacramento, CA 95842
The RMA number must be legibly displayed on the shipping carton.
No RMA’s will be issued without a product review; Raymar-Telenetics will
not be responsible for any product returned without an RMA number.
If the product is out of warranty, please let us know your method of payment
for repairs, either a Purchase Order, or Credit Card on the RMA request.
Repairs currently require 5 – 10 working days, and are returned UPS Ground.