0049-3200-100
ASTRO 25 Analog Modem II / ASTRO 25 IP Modem II Install Guide
Rev. G
50
• Display your RMA number prominently on the outside of the shipping box. Customer is responsible for
freight in, door to door. Raymar is responsible for return shipping costs.
• To ensure prompt service, please write on the RMA form a brief description of the problem you are
experiencing with the product.
Raymar Information Technology, Inc.
7325 Roseville Road
Sacramento, CA 95842
Service Hotline (800) 747-1522
http://raymarinc.com
or e-mail [email protected]
Section 6.04 RETURN MERCHANDISE AUTHORIZATION (RMA) PROCEDURE
Before returning any Raymar-Telenetics product, an RMA number must be obtained.
The most convenient way to obtain an RMA number for a product purchased from Raymar-Telenetics is
to call
1-800-747-1522
. When doing so, please have the following information ready:
-
Company name
-
Full billing address, as well as the address for the location where the product should be returned
once repaired or replaced
-
Telephone & Fax numbers
-
Email address
-
Product model number and serial number
For each item being returned, please include the product model number, the serial number, a description
of the problem being encountered, and the cause of the problem (if known).
Please note that prior to authorizing a return, a product support specialist may call to verify that the
product is properly installed or may ask you to perform tests to insure that the product has actually failed.
