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Warranty
FREESTANDING ELECTRIC – 2 YEAR EXTENDED WARRANTY
If you have purchased your stove from an authorised stockist within our Retailer Network, then
automatically your product will carry a standard 1 year warranty. The 1 year warranty can be further
extended to a total warranty period of 2 years by registering your Stove within 60 days of the purchase date
or installation date whichever is shortest. Accordingly, the start date for the warranty period is the date of
purchase. During the registration process, the Premium Retailer details will be required for your Extended
Warranty to be activated. Any product purchased outside of our Premium Retailer Network will carry a
standard 12 month, non-extendable warranty.
Once you have purchased your Stove you can only register your purchase online.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations
and the rules in force, and is carried out by a suitably trained and qualified/competent person and the
freestanding stove is installed as detailed in the installation and operating manual, ensuring the stove has
ample ventilation completely around the stove.
This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser
of the stove. Please retain your dated sales receipt as a proof of purchase.
During your extended warranty period, only genuine spare parts must be used in the servicing and
maintenance of your stove, these spare parts can be ordered via the Premium Retailer directly.
Consumable items such as glass, paint, screens, bulbs, LED boards, ceramic fuel effects, glass beads and
batteries which are either subject to normal wear and tear or parts that require replacement in connection
with normal maintenance and are not covered, either by the original or the Extended Warranty.
Should
you
experience
problems
with
your
stove,
any
claim
must
be
submitted
to
[email protected] with details of the supplying retailer and installation partner.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts which are subject to
normal wear and tear during the warranty period or parts that will require replacement in connection with
normal maintenance. Such parts include but are not limited to glass, screens, bulbs, LED boards, ceramic fuel
effects, glass beads and batteries.
Additional advisory information
Please do not cover this stove in anyway what so ever with anything as this could cause damage to the stove
and void any warranty
You must fit the stove in accordance with the manufacturer’s instructions and regularly clean any dust, fibres
or debris from the fan heater inlet and outlet as this could cause damage or become a fire risk
This stove must be installed with the correct clearance around it so air flow can move around the stove
freely as detailed in the installation manual