Tooway Troubleshooting Guide Version 1.0 – June 2014
Page 5
Customer Service Department
3. No Connection Troubleshooting
3.1
No lights
•
Check power cable is plugged in firmly at the back of the modem, at the external PSU (power
source unit) and directly at the wall socket.
•
Check power supply directly in an alternate wall socket
3.2
Rx Light blinking or off
•
Switch off the satellite modem for 15 minutes then switch back on, waiting for 5 minutes
before checking the LED status and testing the connection.
3.3
LAN light off
•
Check cabling between Modem and PC / Laptop / Router to confirm that they are connected
correctly
•
Replace Ethernet cable between the satellite modem and PC / Laptop / Router
•
If using a Router / Firewall, try a direct connection by disconnecting the Ethernet cable
supplied from the back of the Ethernet Router and connect to the network port on your PC /
Laptop (As per above instructions, remember to switch the satellite modem off and on after
changing device)
•
If using a direct connection from the satellite modem to the PC / Laptop:
o
Please ensure that the “Local Area Connection “ LAN adapter on your PC / Laptop is
enabled
o
Ensure that the computer is set up for DHCP
o
Make sure you have received the correct IP address from the Tooway modem;
normally it would either be “192.168.100.3” or “192.168.100.4” if the modem is not
connected to the Tooway Service (If all the lights on the modem are not lit). If you are
connected to the Tooway service, all the lights on the modem would be lit, and you
would receive an IP address that would either start with “5.x.x.x” or “10.x.x.x”
o
Test with a 2
nd
PC / Laptop
3.4
Normal Operation
•
If you are using an Ethernet Router, please try a direct connection by disconnecting the
supplied Ethernet cable from the back of the Ethernet Router and connecting it to the
network port on your PC / Laptop (remember to switch the satellite modem off and on after
changing device).
•
If already using a direct connection, try a second PC / Laptop
•
Where you are confident in doing so, please confirm the IP being picked up by the PC / Laptop
when directly connected.
