Rawafed Libya Tooway Troubleshooting Manual Download Page 15

Page: 15 / 17

Tooway Troubleshooting Guide Version 1.0 – June 2014

Page 14

Customer Service Department

This will open the Local Area connection Properties window. Under the list:

This connection

uses the following items

, highlight

Internet Protocol (TCP/IP)

then select the

Properties

button.

Now you should make sure the Obtain an IP address automatically is selected and Obtain DNS

server address automatically radio buttons are selected.

Summary of Contents for Tooway

Page 1: ...Tooway Troubleshooting Guide Customer Service Department...

Page 2: ...No LEDs Lights 5 3 2 Rx Light blinking or off 5 3 3 LAN light off 5 3 4 Normal Operation 5 4 Error troubleshooting using Admin Page 6 4 1 Orange Circle in modem box 6 4 2 Red Exclamation Mark in the I...

Page 3: ...main function is to transform an input bitstream to a radio signal and vice versa 1 2 Satellite Dish A satellite dish is an antenna with a curved reflective surface that is used to collect and projec...

Page 4: ...oaxial cables are unique in that their dimensions are accurately controlled to give a precise and constant conduction rate 1 5 Ethernet Cable An Ethernet cable is one of the most popular forms of netw...

Page 5: ...ellite network Tx Indicates that the modem is transmitting data LAN Indicates that there is a PC or alternative device e g Router connected to the satellite modem BACK OF MODEM Power Input Power adapt...

Page 6: ...and on after changing device If using a direct connection from the satellite modem to the PC Laptop o Please ensure that the Local Area Connection LAN adapter on your PC Laptop is enabled o Ensure tha...

Page 7: ...g using Admin Page 4 1 Orange Circle in Modem Box This means the Tooway modem is not online Proceed by clicking on the Modem button on the left hand side this will open the Modem IFL Cable Status page...

Page 8: ...l not perform to specification Solution Replace the IFL cable or contact Rawafed Libya to arrange a service callout 4 2 Red Exclamation mark in the IFL box This means there is a problem with the cable...

Page 9: ...ersion 1 0 June 2014 Page 8 Customer Service Department 4 3 Red Exclamation mark in the TRIA box This means there is a problem with the TRIA on the Tooway dish The TRIA would need replacement Solution...

Page 10: ...other end will be connected to the Tooway Modem 5 2 Make sure your Local Area Connection LAN adapter is enabled For Windows Vista 7 users 1 Click on Start 2 Open Control Panel 3 Select Network and In...

Page 11: ...rt 2 Open Control Panel 3 Inside Control Panel a If your Control Panel is Categorized you will know this if the screen says Pick a Category on the top of the page in control panel you need to select N...

Page 12: ...ave assembled the most common Operating system and given step by step guides on how to check whether your computer is correctly setup 5 3 1 Windows 7 Vista users 1 Click on Start 2 Open Control Panel...

Page 13: ...ea connection Properties window Under the list This connection uses the following items highlight Internet Protocol Version 4 TCP IPv4 then select the Properties button 8 Now you should make sure the...

Page 14: ...if the screen says Pick a Category on the top of the page in control panel you need to select Network and Internet Connections and then select Network Connections b If your Control Panel is Not Catego...

Page 15: ...al Area connection Properties window Under the list This connection uses the following items highlight Internet Protocol TCP IP then select the Properties button 6 Now you should make sure the Obtain...

Page 16: ...e Network icon 3 Select Built in Ethernet as shown in the image below 4 If the DNS server is greyed out which means it is automatically provided by DHCP so you do not have to proceed any further 5 If...

Page 17: ...hooting Guide Version 1 0 June 2014 Page 16 Customer Service Department 8 Select the DNS tab Ensure that DNS servers and Search Domains are empty 9 Click OK 10 Click the open padlock icon to lock the...