Troubleshooting
Statistics
Summary: TCIV
Activity Statistics
aid in analyzing traffic and in troubleshooting. Statistics are kept in
RAM at the following Location Codes which may be read and/or reset using the #98 function
described in the
Programming Section.
Statistics may also be accessed by the Statistics
Function of the Architectural and Diagnostic Program. When the system is powered-up, the
Statistics Location Codes contain large “garbage” numbers which must be set to zero using the
#98 function before any signifigance can be assigned to their values. The available statistics
arc:
57344 Number of resets by the reset pushbutton, serial port, and watchdog timer.
57346 Number of lines becoming active because of pressing a call button, going off-hook without
being called, or incoming call on a trunk.
57348
57350
57352
57354
57356
57358
57360
57362
57364
57366
57368
Number of completed Administrative calls.
Number of DIA/DlSA incoming calls.
Number of AAI/DIL incoming calls reccivcd.
Number of call-ins.
Number of outgoing interconnect calls.
Maximum number of links in use at any one time since the last initialization. This number
changes whenever the number of links in use exceeds the number already stored.
Maximum number of active lines or physical numbers at any given time (64 is the maximum
allowed). A line or physical number is active when providing an audio path to another line or
speaker. It is also active while a ground or resistor load is connected to the call-in terminal.
There is a serious fault when the number stored here reaches 64. One such fault may be an
improperly set call-in sensitivity pot, RP2 on the MIO. If RP2 is not properly set, it may appear
to the CPU that all 5 12 stations are attempting to place simultaneous call-ins.
Number of Receiver faults: Number of times administrative phones have picked up,
waited for dial tone, and hung up without receiving it. A single phone can generate several
counts here by cycling the hook switch several times at a time when both receivers are busy
elsewhere.
Number of Console Interface Adapter resets. The console interface adapter can be reset
by a special command from the main program when a communication or response problem is
dctectcd. A large number in this statistic may indicate: intermittent or noisy wiring; or faulty
components in either the Console or the interface module.
Number of Console Data Faults. The console sends a mixture of numerical data and com-
mands to the TCIV which recognizes non-numeric characters as commands. This counter
increments any time characters are received which are unknown to the TCIV. These unknown
characters are discarded along with the preceding numeric data and considered data faults.
Number of Lost Console Commands: In case the TCIV main program happens to be slow
in responding to a connect request from the console (the line may be busy) the console
support program may discard new console input for a brief period, causing the operator
to
have to repeat a keystroke. This is a count of the number of characters discarded.
1989 Corporation (Orig. 10/88; Rev. l/89)
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