The battery warranty does not include damage
from
• power surges.
• use of 3rd party charger.
• improper maintenance or other such misuse.
• normal wear, or water damage (including rust).
• Accessories sold on rattanebike.com are not
covered under warranty (except in cases of shipping
damages).
• Stolen bikes are not covered under warranty.
• Necessary precautions must be taken to ensure the bike and
battery are not exposed to severe weather conditions. Exposure to
very wet, hot, or cold
conditions may invalid the warranty.
These items wear down with normal use and are
not covered under warranty. Items including
• the chain
• tires
• wheels
• tubes
• battery handle
• brake pads
• cables
• housing
• grips
• spokes
We will replace any parts deemed to have been damaged
during shipping.
Shipping damage must be reported to Rattan Ebike within 14
days of shipment arrival. This applies to all products including
bikes and accessories.
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