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Troubleshooting
SmartPhone is dead. It won’t call out or program:
• Verify external power on the red connector plugged into the SmartPhone board. 24v boards must have 24v and 12v
boards must have 12v. See the “System Requirements” section for voltage thresholds.
• Verify phone line connected to the SmartPhone is not shorted out. If SmartPhone is stuck off-hook it will not operate
properly.
SmartPhone won’t call out:
• Verify voltage and dial tone on the phone line. Phone lines can have voltage but no dial tone. The SmartPhone
must have a dial tone or a valid ring down circuit to call out properly.
• Remove the push button from the black “SWITCH” connector on the circuit board. Use a small piece of wire or
small screwdriver to short 2 pins inside of the connector on the circuit board. If the phone calls out after shorting the
pins, there is a problem with the push button.
• Double check the number being programmed into the SmartPhone. Verify the phone line doesn’t require an access
digit such as an 8 or 9 to dial out or have any line restrictions like a long distance or toll restriction.
• Verify the phone line going into the SmartPhone is dedicated. SmartPhones cannot share a phone line with
anything other than another SmartPhone.
SmartPhone won’t hang up:
• SmartPhones require either a CPC or open-loop disconnect signal provided by the phone line to properly
disconnect. This is a setting on the phone line that the phone provider should be able to supply.
• Before the receiving party hangs up the call, they can press
*, #
to disconnect the SmartPhone.
• Shorten the “Talk Time” on the phone. This will not make the phone hang up instantly, but it will decrease the
amount of time the phone will stay off hook. See the “Detailed Programming” section for programming steps.
Annunciator Board:
The Annunciator Board is a supplementary board included with some SmartPhone models. There is no programming
needed. The Annunciator Board is used to:
1.
Play an external audio source through the SmartPhone speaker
2.
Drive a 24v LED or lighted push button
3.
Provide additional system activation relays
24v LED
CONNECTOR
24v INPUT (ONLY
IF 24V LED
CONNECTED)
AUDIO
ANNUNCIATOR
INPUT
SPEAKER
JUMPER TO LED
CONNECTOR ON
SMARTPHONE
(ONLY IF USING
24V LED)
JUMPER TO SPEAKER
CONNECTOR ON
SMARTPHONE
JUMPER TO
PWB PORT ON
SMARTPHONE
EXTERNAL
RELAY 1
EXTERNAL
RELAY 2
