Ratek BTR5-12V / BTR10-12V Tube Roller Mixer – User Manual
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Warranty Conditions
This Ratek product is covered by a 3 year parts and 12 months labour return-to-base warranty effective from the date of purchase. The product
is manufactured in Melbourne, Australia.
The warranty is offered by Ratek Instruments Pty. Ltd. located at 60 Wadhurst Drive, Boronia, Victoria, Australia 3155, phone 613
9887 2161.
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This warranty covers the repair or replacement of any parts or components found to be defective, subject to the service options listed
below.
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The warranty is a return-to-base warranty, meaning the product must be returned to Ratek Instruments or an authorised Ratek agent
for service at the discretion of Ratek Instruments. Where practical an on-site repair may be carried out at the discretion of Ratek
Instruments.
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This warranty excludes any defect resulting from misuse, neglect, accidental damage, improper voltage, operation of the product outside
the acceptable operating conditions as indicated in these operating instructions or any alteration which affects the performance of the
equipment.
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It does not extend to any costs associated with delivery of the product to or from Ratek Instruments or an authorised Ratek agent,
damage, or loss incurred during transport.
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This warranty is in addition to any statutory regulations and provisions implied by the Trade Practices Act and any relevant State or
Federal Government obligations, applicable only when purchased within Australia.
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The product may be replaced within the warranty period at the discretion of Ratek Instruments, however repair will be the normal
course of action.
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For a period of 3 years from date of purchase, replacement parts will be supplied at no charge and the original components returned to
the repairer. These replacement parts may be installed by an approved service agent with prior written agreement from Ratek
Instruments.
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For a period of 12 months from date of purchase, service labour and repairs will be carried out at no charge by an approved repairer or
Ratek Instruments at the discretion of Ratek Instruments.
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The limit of liability shall extend to the repair of the product only, all other compensation claims are excluded from this guarantee.
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The warranty does not extend to claims of suitability where the product does not deliver the intended function or fails to operate.
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No claims of suitability are made in relation to the product by Ratek Instruments. Any claim of suitability lies with the operator.
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The product is used at the risk of the operator. Any loss or damage caused to any item used with the product including but not limited
to biological samples, tubes, racks, accessories, flasks, containers or the contents of such containers caused by the malfunction of the
product or the failure of the product to function is not covered by this warranty.
•
Proof of purchase is required for all warranty repairs.
DOA Product
Any claim under this warranty must be made within 7 days of the date of purchase of the product. To make a claim under the Warranty,
you must present the product, together with proof of purchase or issue, to the store where you purchased the product from. If the
product is defective and does meet the Warranty, you will be provided with a replacement product, or where that is not possible, a
refund. Ratek Instruments will pay your reasonable, direct expenses of claiming under this Warranty. You may submit details and proof of
your expense claim to Ratek Instruments for consideration.
This Warranty is provided in addition to other rights and remedies you have under law. Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
