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6. Troubleshooting and Treatment
During operations, if any errors occurred, please check the following table before calling for service. Below
are common errors and the check point to perform.
Symptom
Check points
Remedy
After connecting the
power and pressing the
[ ] key, the appliance has
no response. The control
panel and display light
out.
Is the electricity in suspension?
Use it after resuming the electricity.
Is the fuse blown out?
Check the root causes carefully.
If the problem cannot be fixed,
please contact Shun Hing Electric
Service Centre Ltd. for checking and
repairing.
Is the power plug connected firmly?
Operation being
interrupted during normal
use and E7 error shown.
Any water accumulated covering the
control panel?
Wipe off the accumulated water by
soft dry cloth.
Any damp cloth or magnetic object are
place on the control panel?
Take the damp cloth or magnetic
object away from the control panel.
The buzzer sounds
discontinuously and
cookware was not heated
up.
Incompatible cookware is used?
Use compatible cookware for the
induction cooker.
Is the cookware not placed at the center
of the cooking zone?
Place the cookware at the center of
the cooking zone.
Cookware is removed during heating?
Place a cookware on the cooking
zone.
Operation being
interrupted during normal
use and E4 error shown.
Incompatible installation, poor
ventilation.
Install the appliance appropriately
and keep good ventilation.
Is the intake/exhaust vent clogged or dirt
accumulated?
Remove the dirt clogged in the
intake/exhaust vent.
Ventilation fan stop operation
Please contact Shun Hing Electric
Service Centre Ltd. for checking and
repairing.
Ambient temperature is too high
Switch off the appliance and switch
on again after it is cooling down
naturally.
Operation being
interrupted during normal
use and E3 error shown.
Is the cookware empty?
Put ingredients into the cookware,
and restart the appliance when it
cooled down.
Is the temperature of ingredients and
cookware too high?
Lower the power or temperature
level, or switch on the appliance
after it is cooling down naturally.
Operation being
interrupted during normal
use and E1 or E2 error
shown.
The input voltage unmatched with the
rated voltage.
Make sure the input voltage match
the rated voltage marked on the
appliance before operation.
Operation being
interrupted during normal
use and E5 or E6 error
shown.
Temperature sensor error
Contact Shun Hing Electric Service
Centre Ltd. for checking and
repairing.
Error Code
E1 – Under voltage protection error
E2 – Over voltage protection error
E3 – Top plate temperature is too high
E4 – Overheat protection
E5 – Top plate temperature sensor error
E6 – Temperature sensor error
E7 – Control panel protection
If the above remedies/solutions cannot fix the problem, switch off and unplug the appliance immediately.
Contact Shun Hing Electric Service Centre Ltd. (Tel: 2406 5666) for inspection and repairing. To avoid the electric
shock hazard and damage to the appliance, do not disassemble or repair it by yourself.
Summary of Contents for RIC-SNG211
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