Rasha Professional A/S 1800 Rustin Ave, Riverside CA, 92507
|
951-654-3585
rashaprofessional .com
|
17
RETURNS
You must send the product prepaid, in the original box, and with the
original packing and accessories. Rasha Professional will not issue
call tags.
Visit www.rashaprofessional.com to log into your account and
request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number,
your order numver, serial number, and a brief description of the
Claim(s) for the return.
Clearly label the package with an RMA number. Rasha will refuse
any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it
on a properly affixed label.
Once you have received the RMA number, include the following
information on a piece of paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem(s).
Be sure to pack the product properly. Any shipping damage resulting
from inadequate packaging will be the customer’s responsibility.
Double-boxing is recommended. Rasha reserves the right to use its
own discretion to repair or replace returned product(s).
