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User Manual

Raritan Computer Inc.

400 Cottontail Lane
Somerset, NJ 08873
USA
Tel. 1-732-764-8886
Fax. 1-732-764-8887
E-mail: [email protected]
http://www.raritan.com/

Raritan Computer Europe, B.V.

Eglantierbaan 16
2908 LV Capelle aan den IJssel
The Netherlands
Tel. 31-10-284-4040
Fax. 31-10-284-4049
E-mail: [email protected]

http://www.raritan.com/

Raritan Computer Japan, Inc.

4th Flr. Shinkawa NS Building
1-26-2 Shin-kawa, Chuo-ku
Tokyo 104-0033
Japan
Tel. 81-03-3523-5991
Fax. 81-03-3523-5992
E-mail: [email protected]
http://www.raritan.co.jp

Raritan Computer Taiwan, Inc.

5F, 121, Lane 235,
Pao-Chiao Rd., Hsin Tien
Taipei Hsien
Taiwan, ROC
Tel. 886-2-8919-1333
Fax. 886-2-8919-1338
E-mail: [email protected]
http://www.raritan.com.tw

Raritan Computer France

120 Rue Jean Jaures
93200 Levallois-Perret
France
Tel. 33-14-756-2039
Fax. 33-14-756-2061
E-mail: [email protected]
http://www.raritan.fr

Raritan Computer Deutschland GmbH

Lichstraße 2
D-45127 Essen
Germany
Tel. 49-201-747-9820
Fax. 49-201-747-9850
E-mail: [email protected]
http://www.raritan.de

Raritan Computer U.K. Ltd.

36 Great St. Helen's

London

EC3A

6AP

United Kingdom

Tel. 44 20 7614 7700
Fax. 44 20 7614 7701
E-mail: [email protected]
http://www.raritan.com

Shanghai Representative Office of
Raritan Computer, Inc.

RM 17E Cross Region Plaza
899 Lingling Road
Shanghai China 2000030
Tel. 86-21-5425-2499
Fax. 86-21-5425-3992
E-mail: [email protected]
http://www.raritan.com.cn/

L I S T E D

C

U S

L

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1F61
I.T.E.

Copyright ©2005 Raritan Computer, Inc.
USTIP-0C-E
June 2005
255-31-0006

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Summary of Contents for UST-IP

Page 1: ...38 E mail sales asia raritan com http www raritan com tw Raritan Computer France 120 Rue Jean Jaures 93200 Levallois Perret France Tel 33 14 756 2039 Fax 33 14 756 2061 E mail sales france raritan com...

Page 2: ......

Page 3: ...demarks or registered trademarks of their respective companies UST IP Paragon MasterConsole MX4 MasterConsole II MasterConsole and their respective logos are trademarks or registered trademarks of Rar...

Page 4: ...d must be entered in the exact case combination in which they were created The default password raritan must be entered entirely in lowercase letters To ensure security change the default password as...

Page 5: ...via Web Browser 11 Security Settings 11 Launching Raritan Remote Client 11 Removing RRC from Browser Cache 12 Optional Installing Raritan Remote Client Software 13 RRC Window Layout 13 RRC Navigator 1...

Page 6: ...ifications 43 Remote Connection 43 Raritan Remote Client RRC Software 43 KVM Input 43 Cable Specifications 43 KVM Switch Specifications 43 Output Specifications 43 Appendix B SNMP Features 45 Appendix...

Page 7: ...rvers at branch offices from a central site Provide remote support for worldwide data centers Troubleshoot reconfigure and reboot servers from home Provide convenient and secure lights out server mana...

Page 8: ...arification when necessary Target Server s Servers to be accessed remotely via UST IP and its connected KVM configuration Remote PC A Windows based computer used to access and control target servers c...

Page 9: ...option and set the mouse motion speed exactly to the middle speed setting These parameters are found in Start Settings Control Panel Printers and Other Hardware Mouse Pointer Options Note For Target...

Page 10: ...Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Target servers running the Solaris operating system must output VGA video H and V sync not composite sync To change your Sun v...

Page 11: ...order to take advantage of UST IP s web access capabilities the firewall must allow inbound communication on TCP Port 443 the standard TCP port for HTTPS communication In order to take advantage of U...

Page 12: ...he UST IP Setup Wizard 4 The Network Configuration Screen appears 5 Use the Tab or keys to select each line on the Network Configuration screen and the space bar or the or keys to toggle between avail...

Page 13: ...atulations UST IP is now ready for initial connection Accessing UST IP Local Admin Port To access the local admin console port from your UST IP device use HyperTerminal to configure specific settings...

Page 14: ...ptimize your UST IP performance Launch Raritan Remote Client RRC 1 Log into any Windows based computer with network access to UST IP 2 If you are using Windows NT 2000 or XP ensure that you are not a...

Page 15: ...st of this user guide applies primarily to users deploying UST IP unit s without the integration functionality of CommandCenter The RRC Navigator displays any known Raritan networked appliances Click...

Page 16: ...10 UST IP USER MANUAL...

Page 17: ...onsult your Microsoft Internet Explorer documentation for details regarding these settings Note Microsoft Windows 2000 and Microsoft Windows XP restricts certain types of users from downloading and ru...

Page 18: ...ion Security Settings and consult your Microsoft Windows documentation for more information Removing RRC from Browser Cache To remove RRC from your browser cache whether to perform an upgrade save dis...

Page 19: ...n the InstallShield Wizard to complete RRC installation on your Remote PC Under Select Components you must select either the US version for a US Remote PC keyboard or the Japanese version for a Japane...

Page 20: ...work status and connection profile information Left Icon Connection Profile Profiled A network connection profile exists for this device Modem Profile A modem connection profile exists for this device...

Page 21: ...dentifies the Raritan device that you are configuring in the Description field 3 Click on the Connection Type drop down arrow to select your connection type 4 In the Find Raritan device By panel click...

Page 22: ...o be used 5 Other tabs on this screen include Compression Tab Settings in the Compression Tab are adjustable via the RRC client and therefore are not necessary for pre configuration in the Connection...

Page 23: ...apter to create a new connection profile for your UST IP If you are having problems connecting to a Raritan device be sure to check the following Username Password Raritan usernames and passwords are...

Page 24: ...eo Settings Ctrl Alt A Forces refresh of video settings resolution refresh rate Enter On Screen Menu N A Not applicable for UST IP Used by RRC with other Raritan products Exit On Screen Menu ESC Not a...

Page 25: ...during UST IP configuration see Chapter 4 Administrative Functions When an UST IP device is configured for No encryption or SSL Authentication NO data encryption the Security Indicator is represented...

Page 26: ...o control Upon connection UST IP displays the real time video output by the KVM switch or server that is connected to your UST IP KVM port This video is compressed and encrypted according to the confi...

Page 27: ...in dual mouse mode click Synchronize Mouse button on the RRC Toolbar or simultaneously press the keys Ctrl Alt S This forces a realignment of the two mouse pointers If you have carefully followed the...

Page 28: ...the server or KVM switch to which you are currently connected In contrast if you were to physically press the Ctrl Alt Delete keys while using RRC the command would first be intercepted by your own PC...

Page 29: ...d like to emulate key presses in the order by which they are to be pressed clicking Press Key after each selection As each key is selected it will appear in the Keys to Release selection box in the mi...

Page 30: ...the macro creation Menu Bar Activation After a macro has been created it appears in the Keyboard menu on the RRC Menu Bar You can simply click on the entry to execute your new keyboard macro Hot Key...

Page 31: ...a designated amount of network bandwidth While UST IP normally automatically detects available bandwidth users can use the Connection Speed setting to manually inform UST IP of a bandwidth constraint...

Page 32: ...s button in the RRC Toolbar Most of the settings in this dialog box can be refreshed by performing Color Calibration as described in the next section or by manually forcing UST IP to auto detect the v...

Page 33: ...ideo image for the active Target Server Color Settings Gain control can be thought of as contrast adjustment Offset control can be thought of as brightness adjustment Red Gain Controls the amplificati...

Page 34: ...ccurate Because UST IP color settings remain static and do not change when switching from one Target Computer to another performing this Color Calibration routine once on a single representational Tar...

Page 35: ...on file RFP format which can be found on the Raritan web site www raritan com when available Be sure to read all instructions included in firmware distributions before performing an upgrade Device Res...

Page 36: ...30 UST IP USER MANUAL...

Page 37: ...the power switch on the back of the unit Note The default UST IP login user name is admin with the password raritan This user has administrative privileges Passwords are case sensitive and must be en...

Page 38: ...Note Only users with administrator privileges can access the Remote Admin feature To access the Administrative menus from Raritan Remote Client double click on the Admin path entry displayed on the R...

Page 39: ...e that this setting can make remote access to UST IP from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed...

Page 40: ...appears to any other users attempting to gain access to inform them of port status Security Configuration Encryption mode Toggle through the choices and select the desired level of encryption for init...

Page 41: ...key password in addition to their user name and password can log in and connect to UST IP Confirm private key Enter private key password again for re confirmation Configure private key You must perfo...

Page 42: ...ndwidth allowed the slower the performance that may result Maximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by each user logged onto this one UST IP unit...

Page 43: ...omatically synchronized with the time date of an external SNTP server Primary Server IP Address IP address of first SNTP server to attempt time synchronization Secondary Server IP Address IP address o...

Page 44: ...deny specific IP Addresses or ranges of IP Addresses from connecting to the UST IP unit If entering a range of IP Addresses type the starting and the ending IP Address values in the Start and End colu...

Page 45: ...No If you select Yes type the IP Adress to which you want to save the syslog in the Remote Syslog Server IP field specify the information to save in Syslog Priority Threshold for example Notices Debug...

Page 46: ...ease see Appendix D Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file UST IP also auto recovers from fatal errors...

Page 47: ...ll invoke the UST IP Diagnostic functions These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your UST IP unit Do not invoke these functions unles...

Page 48: ...42 UST IP USER MANUAL...

Page 49: ...uirements Windows XP NT ME 2000 KVM Input Supported Resolutions Text Modes 1024x768 60Hz 640x480 60Hz 1024x768 70Hz 640x480 72Hz 1024x768 75Hz 640x480 75Hz 1024x768 85Hz 640x480 85Hz 1152x864 60Hz 800...

Page 50: ...44 UST IP USER MANUAL...

Page 51: ...tandard network management systems such as HP OpenView or IBM Tivoli software solutions UST IP features an SNMP agent with standard MIB2 support UST IP responds to SNMP GET requests with standard MIB2...

Page 52: ...46 UST IP USER MANUAL...

Page 53: ...sion critical target servers is always available even if the network is down What types of computers can UST IP remotely control UST IP works independently of a Target Server s hardware operating syst...

Page 54: ...user when trying to access USTIP USTIP1 the local and remote user share 1 path USTIP2 the 1st path is shared with local and remote users the 2nd path is dedicated for remote users USTIP1 operates unde...

Page 55: ...IP However TCP is essential whereas UDP is optional UDP is used only for one UST IP feature automatic detection browse of UST IP units in a subnet see Chapter 3 Raritan Remote Client RRC Navigator If...

Page 56: ...50 UST IP USER MANUAL...

Page 57: ...nfiguration is correct by sending a PING from the Remote PC to UST IP I cannot connect to UST IP via Web Browser Re check the IP settings for UST IP from the UST IP Admin Console or remote Admin Conso...

Page 58: ...few times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the UST IP software and then restart it again I pressed the Caps Lock key on my Remote PC The CAPS indicator o...

Page 59: ...Log out of KVM on disconnect is set to YES in the Security Configuration screen but UST IP is not logging out of the KVM upon remote user disconnection Make sure that the Hotkey set in the Options wi...

Page 60: ...NT Administration screens like the NT log on screen Windows NT Administration or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optima...

Page 61: ...have standard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values When viewing a Target Server remotely the video image is filled with moving block of...

Page 62: ...oblem continues restore the software and file system from the Recovery CD ROM 0006 The config file could not be saved The file system may be corrupt or the hard drive may not be responding Retry but i...

Page 63: ...problem persists restore the software and file system from the Recovery CD ROM 001C Error occurred while initializing the TCP read socket Reboot UST IP Make sure the BIOS memory test recognizes at lea...

Page 64: ...tem from the Recovery CD ROM 002A 002F Resource allocation error Reboot UST IP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file syst...

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