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Raritan Dominion KSX DKSX440, User Manual

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Raritan Dominion KSX DKSX440 User Manual Download Page 91

A

PPENDIX 

F: T

ROUBLESHOOTING

 

79 

 

E

RROR 

C

ODE 

(

LAST 

4 

DIGITS

) 

M

EANING

 

R

ECOMMENDATION

 

003A – 003F 

Resource allocation error. 

Reboot Dominion KSX. Make sure the BIOS memory test recognizes 
at least 64MB of RAM. If the problem persists, restore the software 
and file system from the Recovery CD-ROM. 

0040 

Resource allocation error. 

Reboot Dominion KSX. Make sure the BIOS memory test recognizes 
at least 64MB of RAM. If the problem persists, restore the software 
and file system from the Recovery CD-ROM. 

 

Summary of Contents for Dominion KSX DKSX440

Page 1: ...User Manual DKSX440 DKSX880...

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Page 3: ...www raritan com Raritan Computer Japan Inc Kuga Building 7F 11 6 Kuramae 4 chome Taitoo ku Tokyo 111 0051 Japan Tel 81 3 5833 6360 Fax 81 3 5833 6336 sales japan raritan com http www raritan co jp Rar...

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Page 5: ...his equipment in a residential environment may cause harmful interference Trademark Information Product names mentioned in this document are trademarks or registered trademarks of their respective com...

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Page 7: ...RRC 16 Establish a Connection 17 CHAPTER 3 RARITAN REMOTE CLIENT 19 INVOKING RARITAN REMOTE CLIENT RRC VIA WEB BROWSER 19 Security Settings 19 Launching Raritan Remote Client 19 Removing RRC From Brow...

Page 8: ...SX STATUS 58 RESTART OR SHUTDOWN THE DOMINION KSX 58 DIAGNOSTICS 58 APPENDIX A SPECIFICATIONS 59 REMOTE CONNECTION 59 RARITAN REMOTE CLIENT RRC SOFTWARE 59 KVM INPUT 59 APPENDIX B SERIAL PORT PIN OUT...

Page 9: ...TABLE OF CONTENTS iii APPENDIX F TROUBLESHOOTING 73 PROBLEMS AND SUGGESTED SOLUTIONS 73 EVENT LOG FILE AND ON SCREEN ERROR CODES 77...

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Page 11: ...and must be entered in the exact case combination in which they were created The default password raritan must be entered entirely in lowercase letters To ensure security change the default password...

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Page 13: ...offering centralized integrated and secure control Network independent access via built in modem for emergency access even when the network is down BIOS level control of KVM equipment and console lev...

Page 14: ...2 DOMINION KSX USER MANUAL Product Photos Dominion KSX Stacked View Dominion KSX Rear View...

Page 15: ...exceptional performance over low bandwidth connections No impact on target server performance Automatic sensing of video resolution for optimum display High performance mouse tracking and synchroniza...

Page 16: ...PC A networked Windows based computer used to access and control target devices connected to Dominion KSX Local Access Console An optional user console consisting of a PS 2 keyboard PS 2 mouse and mul...

Page 17: ...t chassis along with the following contents 1 Dominion KSX unit 1 Dominion KSX Quick Installation and Setup Guide 1 Raritan User Manual CD ROM 1 Raritan Remote Client software CD ROM 1 Raritan Remote...

Page 18: ...6 DOMINION KSX USER MANUAL...

Page 19: ...olid plain light colored graphic The desktop background need not be completely solid but desktop backgrounds featuring photos or complex gradients should be avoided Windows XP Windows 2003 Settings On...

Page 20: ...nux graphical environments the command Ctrl Alt Plus will change the video resolution scrolling through all available resolutions that remain enabled in the XF86Config file Sun Solaris Settings As men...

Page 21: ...hat the serial terminal settings are set to a VT 100 emulation Dominion KSX supports only standard VT 100 emulation Either change the serial communication parameters to 9600 baud N 8 1 Dominion KSX de...

Page 22: ...dard Cat5 Ethernet cable from the port labeled Power Control to the equivalently labeled port found on a Raritan Remote Power Control unit p n PCR8 PCS12 or PCS20 Note This port works only with Rarita...

Page 23: ...al ports Then attach the Raritan nulling serial adapter directly to your device s serial console port RJ45 Serial Ports from Sun and Cisco Most Sun and Cisco RJ45 Serial Ports may be connected directl...

Page 24: ...A video ports of the server to which you wish to provide remote network access KVM Output Local Access Console Ports optional on front of chassis For convenient access to Target KVM Servers while onsi...

Page 25: ...uctions in the previous sections 1 Power ON Dominion KSX via the power switch on the back of the Dominion KSX unit 2 The Welcome to Dominion KSX Setup Wizard Screen will appear on the Local Admin Cons...

Page 26: ...or Dominion KSX Each time Dominion KSX boots it will request an IP address from the local DHCP server Note that this setting can make remote access to Dominion KSX from outside the LAN difficult since...

Page 27: ...KSX 10 Dominion KSX will restart and the Dominion KSX Initialization screen will appear upon boot up 11 Congratulations Dominion KSX is now ready for initial connection Proceed to the next section to...

Page 28: ...tings allow the download and execution of ActiveX controls Note The Windows default security setting Medium will suffice 4 In the text field found on the Internet Explorer Address bar type in the IP a...

Page 29: ...s Click on Synchronize Mouse to converge the mouse pointers displayed in KVM windows The RRC Toolbar provides easy access to RRC s most frequently utilized features If a Raritan Remote Power Control U...

Page 30: ...18 DOMINION KSX USER MANUAL...

Page 31: ...your Microsoft Internet Explorer documentation for details regarding these settings Note Microsoft Windows 2000 Microsoft Windows XP and Microsoft Windows 2003 restrict certain types of users from dow...

Page 32: ...onsult your Microsoft Windows documentation for more information Removing RRC From Browser Cache If you ever wish to remove RRC from your browser cache whether to perform an upgrade to save disk space...

Page 33: ...choose Auto Play 3 Follow the on screen instructions given by the InstallShield Wizard to complete TRC installation on your Remote PC Under Select Components you must select either the US version for...

Page 34: ...C Navigator provides two icons to communicate network status and connection profile information Left Icon Connection Profile Profiled A network connection profile exists for this device Modem Profile...

Page 35: ...t Profiled devices automatically found on the network or show only devices for which profiles exist This option can also be toggled by choosing View All Devices from the Menu Bar Note The Browse conne...

Page 36: ...Note The factory default unit name for each Dominion KSX produced is Dominion KSX To change the default name on a Dominion KSX unit and institute a unique name see Chapter 4 DNS Name If you have confi...

Page 37: ...in the exact case combination in which they were created The default password raritan must be entered entirely in lowercase letters To ensure security change the default username password as soon as p...

Page 38: ...Video Settings Ctrl Alt A Forces refresh of video settings resolution refresh rate Enter On Screen Menu N A Not applicable for Dominion KSX Used by RRC with other Raritan products Exit On Screen Menu...

Page 39: ...Authentication NO data encryption the Security Indicator is represented on the Status Bar as an open lock When SSL authentication data encryption or SSL authentication SSL encryption is selected the...

Page 40: ...te KVM console connection simply double click on the KVM port that you would like to control Upon connection Dominion KSX displays the real time video output by the Target KVM Server that is connected...

Page 41: ...R 3 RARITAN REMOTE CLIENT RRC 29 When your mouse pointer lies within the Remote Desktop area of RRC mouse movements and clicks are directly transmitted to the Target KVM server connected Remote Deskto...

Page 42: ...on the Synchronize Mouse button on the RRC Toolbar or simultaneously press the keys Ctrl Alt S This will force a realignment of the two mouse pointers If you have carefully followed the Configuring T...

Page 43: ...he server or KVM switch to which you are currently connected In contrast if you were to physically press the Ctrl Alt Delete keys while using RRC the command would first be intercepted by your own PC...

Page 44: ...late key presses in the order by which they are to be pressed clicking on the Press Key button after each selection As each key is selected it will appear in the Keys to Release selection box in the m...

Page 45: ...een designated during the macro creation Menu Bar Activation After a macro has been created it appears in the Keyboard menu on the RRC Menu Bar You can simply click on the entry to execute your new ke...

Page 46: ...ount of network bandwidth While Dominion KSX normally detects available bandwidth automatically users can use the Connection Speed setting to manually inform Dominion KSX of a bandwidth constraint whe...

Page 47: ...erties button in the RRC Toolbar Most of the settings in this dialog box can be refreshed by performing Color Calibration as described in the next section or by manually forcing Dominion KSX to auto d...

Page 48: ...s all the gain slide adjusters move in unison when any one color s gain slide is moved and all the offset slide adjusters move in unison when any one color s offset slide is moved Sense video mode cha...

Page 49: ...rresponding Navigator entry as displayed by RRC Remote Serial Ports are designated with the following icon A terminal window displaying the console output of the serial device connected to Dominion KS...

Page 50: ...l Parameters in the menu Click on the OK button when finished Viewing Serial Console History The History feature allows you to view the recent history of your console sessions by displaying the consol...

Page 51: ...ted or created a file Stop Logging 1 In the top menu bar of Raritan Remote Console click on Serial 2 Select Stop Logging from the drop down menu Cutting and Pasting Serial Data Use the Copy Paste and...

Page 52: ...d the graphical power control interface described below only apply and operate with Raritan brand remote power control units Similar devices from third party vendors will not function as described bel...

Page 53: ...efore the outlet number indicates the outlet is OFF and there is no power feeding to it Click on the red button icon it will change to GREEN indicating the outlet is now ON and there is power feeding...

Page 54: ...is reached an audible alarm is activated to users located next to the power control unit 3 Assign outlets specific Outlet Names For easier identification and control give each outlet a name Click on t...

Page 55: ...distribution file RFP format which can be found on the Raritan web site www raritan com when available Be sure to read all instructions included in firmware distributions before performing an upgrade...

Page 56: ...44 DOMINION KSX USER MANUAL...

Page 57: ...e Power ON the Dominion KSX unit via the power switch on the back of the unit The Administrative functions and menus will be displayed on the VGA monitor connected to your Local Admin Console ports if...

Page 58: ...te administration privileges see Allow Remote Administration on the Security Configuration screen Note Only users with administrator privileges can access the Remote Admin feature To access the Admini...

Page 59: ...Note that this setting can make remote access to Dominion KSX from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assign...

Page 60: ...video data transfer is encrypted SSL authentication NO data encryption This mode secures user names and passwords but not KVM data 128 bit Secure Socket Layer SSL protocol provides a private communica...

Page 61: ...strator at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control PC...

Page 62: ...tantly updating the screen even if the remote user is Idle sending no active input to Dominion KSX After 5 15 30 60 or 120 minutes Video data flow to the Remote PC will pause after the selected time p...

Page 63: ...ogged in or out to the RADIUS accounting server Please be sure to carefully review Appendix C RADIUS Server Settings to understand the details regarding Dominion KSX s RADIUS implementation Enable RAD...

Page 64: ...screen also enables it None must use RADIUS attributes No assumed initial permissions exist All RADIUS authenticated users will be denied access to Dominion KSX unless they are given specific permissi...

Page 65: ...on and port 1646 for Accounting These ports are most often used by older RADIUS systems Custom UDP Ports Enables the administrator to enter specific port numbers for the RADIUS server Authentication P...

Page 66: ...er IP Address IP address of first SNTP server to attempt time synchronization Secondary Server IP Address IP address of second SNTP server to query if primary server is unavailable User standard UDP p...

Page 67: ...dd a new user profile Note Dominion KSX will limit the number of total users not including ADMIN that can be added to the database depending on the number of user licenses purchased Be sure to enter y...

Page 68: ...ment may experience uneven control If Keyboard and Mouse Control NO Sharing is in Public View mode concurrent access by more than one user but each user with NO Keyboard and Mouse Control can only vie...

Page 69: ...ill ask you if you are sure that you want to delete this user Y Yes The selected user will be deleted and Dominion KSX will return you to the Add Change or Delete User Accounts screen showing all user...

Page 70: ...ccurs it is recorded and Dominion KSX automatically reboots If a non fatal error occurs it is recorded and Dominion KSX waits until all users are logged off the system and then it reboots to make sure...

Page 71: ...ction Network 10BASE T 100BASE TX Ethernet Modem 56K modem included Protocols TCP IP UDP SNMP HTTP HTTPS RADIUS Raritan Remote Client RRC Software Operating System Requirements Windows XP NT ME 2000 2...

Page 72: ...60 DOMINION KSX USER MANUAL...

Page 73: ...ted industry standard exists for sending serial data over RJ45 connections For your reference the serial pin out employed by Dominion KSX is provided below Dominion KSX RJ45 Serial Pin Out RJ45 FEMALE...

Page 74: ...SX USER MANUAL SCSDB9F Nulling Serial Adapter Pin Out RJ45 FEMALE DB9 FEMALE 1 8 2 1 6 3 2 4 SHELL 5 5 6 3 7 4 8 7 SCSDB9M Nulling Serial Adapter Pin Out RJ45 FEMALE DB9 MALE 1 8 2 1 6 3 2 4 SHELL 5 5...

Page 75: ...J45 pin out diagram above along with the serial RJ45 pin out diagram of your device CRLVR 15 Custom Rollover Cable for Most Sun Cisco RJ45 Serial Ports For your convenience Raritan also provides P N C...

Page 76: ...64 DOMINION KSX USER MANUAL...

Page 77: ...MPT User Name Password Entry IP ReachDatabase Username Password Profiles Entered on IP Reach by System Administrator Match Found Login Entry User Name Password exactly matches a user profile in the IP...

Page 78: ...act network access using Raritan Remote Client software permissions V Add KVM video access permissions v Subtract KVM video access permissions S Add serial console access permissions s Subtract serial...

Page 79: ...Either START 1 for log in or STOP 2 for log out SESSION ID A string containing a unique session name The name is in the format of NAS IDENIFIER user IP address number where NAS IDENTIFER is the strin...

Page 80: ...QUEST packet the RADIUS server can return an ACCESS CHALLENGE packet The ACCESS CHALLENGE packet will contain one or more reply messages for the user Dominion KSX will display the reply messages and a...

Page 81: ...d network management systems such as HP OpenView or IBM Tivoli software solutions Dominion KSX features an SNMP agent with standard MIB2 support Dominion KSX responds to SNMP GET requests with standar...

Page 82: ...70 DOMINION KSX USER MANUAL...

Page 83: ...es The same remote interface is used for both the Dominion KSX and IP Reach Is Dominion KSX easy to install Yes Dominion KSX is very easy to install It is a true plug and play appliance that does not...

Page 84: ...UDP are used by Dominion KSX However TCP is essential whereas UDP is optional UDP is used only for one Dominion KSX feature automatic detection of Dominion KSX units in a subnet see Chapter 3 Raritan...

Page 85: ...er your Network Administrator s instructions Ensure that your user profile has network access enabled and that Dominion KSX is configured to enable a network interface Ensure that the communication po...

Page 86: ...ion KSX will draw power from the KVM switches and fail to reset I am accessing Dominion KSX via the Web Browser and the keyboard does not function I type but nothing happens Click the window title bar...

Page 87: ...R PROBLEMS SOLUTION When I reboot a Target KVM Server through Dominion KSX from a Remote PC I cannot access the Target Server s BIOS It seems Dominion KSX is not accepting the BIOS entry command keyst...

Page 88: ...of https If you are using Windows NT and higher and this is the first time you are accessing Dominion KSX via web browser on that computer ensure that you are not logged in as a restricted user Ensure...

Page 89: ...0007 0008 Memory allocation error Reboot Dominion KSX Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD...

Page 90: ...sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0021 TCP listen process failed Reboot Dominion KSX Make...

Page 91: ...re the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0040 Resource allocation error Reboot Dominion KSX Make su...

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