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WARRANTY POLICY
Ranger Products™ are backed by over 40 years of
manufacturing experience. Every Floor Jack bearing the
Ranger™ name is sold with the following warranty.
•
Each Ranger Product™ is warranted to be free from
defects in workmanship and material for a period of
one year from the date of shipment provided that a
written claim for such defect is made within that time.
•
This warranty does not cover damage or defects
caused by carelessness of the operator, misuse,
abuse or abnormal use which in any way impairs
the proper functioning of the equipment or by the
use or addition of parts not manufactured by Ranger
Products™ or its suppliers.
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF
ANY AND ALL OTHER WARRANTIES EXPRESSED
OR IMPLIED INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
If your Ranger Products™ machine is not functioning
properly, call your Ranger Products™ dealer immediate-
ly. On some occasions, an independent contractor may
be hired to do the repairs. Within the warranty period, a
customer should not hire his own contractor unless it is
authorized in writing by Ranger Products™.
If it is necessary to return equipment for repairs, your
dealer will so advise you. When returning equipment for
repairs, see that machines are properly crated and pro-
tected, and prepay transportation.
Defective parts replaced at no charge must be returned
to your dealer or Ranger Products™ within 60 days of
the date that the replacement parts are shipped; other-
wise, you must pay for the replacement parts at the cur-
rent selling price.
LIMITED RETURNS /
EXCHANGE POLICY
BendPak / Ranger prides itself on a tradition of outstand-
ing customer care and support. Our devoted team of
account representatives understands that our customers
are the hallmark of our enduring partnerships.
Our limited return and exchange policy allows you to
return defective or incorrect merchandise for a full or
partial credit of your order. All returned merchandise
requires authorization. Contact our service representa-
tives first for shipping instructions and to obtain a return
authorization number. Credit will not be issued unless
authorization to return merchandise has been received.
For all merchandise returned to BendPak / Ranger for
reasons other than warranty, a 20% restocking fee and
round-trip shipping costs will be deducted from the credit
refund. All returned items must be in their original box
or crating and must include all packing material, manu-
als and all accessories. At our discretion, a restocking
fee may be charged if your product is opened or is not
returned in its original condition, box, or is missing pack-
ing material, manuals, or any accessories.
NO RETURNS, CREDITS OR
EXCHANGES FOR:
•
Returned items that failed due to an accident, pur-
chaser’s abuse, neglect or failure to operate in
accordance with instructions provided in the owner’s
manual(s) supplied.
•
Returned items that failed due to incorrect voltage or
improper wiring.
•
Returned items that failed due to rain, excessive
humidity, corrosive environments or other contami-
nants.
•
Any item damaged in shipment or any product failure
caused by installing or operating product under con-
ditions not in accordance with installation and opera-
tion guidelines or damaged by contact with tools or
surroundings.
•
Returned items with cosmetic defects that do not
interfere with product functionality.
•
Returned items with no accompanying RMA number
and completed RMA form.
•
Returned items that are incomplete or defaced.
•
Any consumable or standard wear items.
•
Returned items with a different serial number from
what was authorized for return.
•
Returned items that do not include your original
receipt, invoice or sales order.
•
Returned items that were special ordered or custom
configured.
•
Freight damaged items. If your shipment arrives
damaged you must note the damage on the car-
rier’s delivery record in accordance with the carrier’s
policy, save the merchandise in the original box and
packing it arrived in, and arrange for a carrier inspec-
tion of damaged merchandise.
