CONSUMER SERVICE
If you have any product enquiries, or in the event of a problem
with your appliance once it has been installed, please telephone:
0800 804 6261
or depending on your mobile network tariff you can
call free on
0370 789 5107
.
CONSUMER SERVICE LINES OPEN:
Monday to Thursday
8am–6pm
Friday
8am–5pm
Saturday
9am–1pm
WARRANTY
Your manufacturer warranty covers goods of our own brand for
defective workmanship and materials for a period of 1 year from the
date of purchase. This warranty covers mechanical breakdown and
proven cosmetic and manufacturing defects.
You will receive an additional FREE full 12 months guarantee by
registering your purchase using the FREEPOST form provided.
Alternatively, call free on
0800 587 5747
, quoting reference
RMGX57A
, or register online at
www.rangemaster.co.uk
.
Any damage, blemishes or chips identified upon receipt of the
product must be reported within 90 days. Proof of purchase
may be required to establish validity. Scratches on the surface of
ceramic hobs must be reported within 14 days. Scratches caused
by usage are not covered. Accidental damage is not covered by the
manufacturer’s warranty.
For warranty compliance, the requirements for the appliance are:
• Has been correctly installed in accordance with current
legislation, relevant British and European Standards and Codes of
Practice, by a suitably competent person registered with Gas Safe
or equivalent body and where applicable a qualified electrician.
• Has been used solely for domestic cooking purposes.
• If in use in the UK*, has not been taken abroad as a personal
export. In the Republic of Ireland, conditions may vary, so consult
your retailer.
• Is not second-hand or a refurbished appliance. The
manufacturer’s warranty is not transferable.
• Has not been subject to misuse, accidental damage or
modification, and has not deteriorated due to normal domestic
wear and tear, and the manufacturer’s recommendations
concerning cleaning materials have been followed.
• Has not been repaired by persons or organisations other than
those authorised to act on behalf of AGA Rangemaster.
Exceptions:
• Items not included under the free 1 year warranty include pan
supports, griddles, wok rings, baking trays, grill pans, trivets,
filters, light bulbs and other consumable accessories.
• Any damage caused other than through normal use.
• Breakdowns associated with cooking spillage.
• Cosmetic deterioration deemed to be normal wear and tear.
• Please note that we reserve the right to charge additional
payments for engineer’s expenses, at our discretion, up to the
value of £300 per home visit.
• The terms of this warranty are in addition to your legal rights and
do not affect your legal rights in relation to defective products.
Please contact Citizen’s Advice for more information relating to
your legal rights.
*Only certain models can be adapted for use with Mains Gas
supplied in the Channel Islands and Isle of Man.
OUT OF WARRANTY
Service work should only be carried out by technically competent
and suitably qualified personnel.
For your own safety, always make sure that work is carried out by
a Gas Safe registered engineer for gas appliances or an approved
electrician for electrical models.
For a competitive quote and to arrange for a Rangemaster approved
engineer to attend, call Consumer Services on: 0800 804 6261 or
depending on your mobile network tariff you can call free on 0370
789 5107.
SPARE PARTS
To maintain optimum and safe performance, we recommend that
only genuine Rangemaster spare parts are used. These are available
from most major spares stockists, including ourselves.
STANDARDS
Rangemaster cookers are designed and manufactured to a
recognised international quality standard, which meets the
requirements of BS EN ISO 9001, BS EN ISO 14001 and OHSAS 18001
for continually improving environmental procedures.
Rangemaster cookers comply with the essential requirements of the
appropriate European Directives, and carry the CE mark.
Name of Appliance & Colour*
Appliance Serial Number*
Fuel Type*
Natural Gas
LP Gas
Dual Fuel
Electric
Retailer’s Name & Address
Date of Purchase
Installer’s Name & Address
Installer’s Telephone Number
Date of Installation
* This information is on the appliance data badge - look in the appliance
instructions to find out where the data badge is located.
