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6. Troubleshooting
Interference with and repairs to the hob by unqualified
persons are not allowed. Do not try and repair the hob as this
may result in injury and damage the hob. Please arrange for
repair by a competent person.
Please note:
The induction hob is also able to self diagnose a number
of problems and can display information to the user via
the hob control display. Error codes may be displayed if
your hob has developed a fault.
If your appliance reports an error or is not working, you may
be able to rectify the fault by consulting these instructions for
use.
Error code E2 is displayed
The electronic unit is too hot. Please check the
installation of the range, make sure that there is
sufficient ventilation. In extreme cases if you have
allowed a cooking utensil to boil dry, this error code
may also be displayed.
If in doubt please consult your installer or a qualified
repair engineer.
Error code U400 is displayed
The hob/range has been incorrectly connected. The
control will switch off after approximately 1 second and
the error code will be permanently displayed.
Consult your installer or a qualified repair engineer.
Error code Erxx or Ex is displayed
The appliance has developed an internal technical fault
that cannot be rectified by the user.
Please consult your installer or a qualified repair
engineer
The fuse blows or the RCD trips regularly
Please consult your installer or a qualified repair
engineer.
You cannot switch your induction hob on
Has the wiring system in the house blown a fuse or
tripped an RCD?
.
Has the hob been correctly connected to the mains
supply?
.
Has the child lock function been activated? Please refer
to the instructions for use section about this function.
Are you using suitable cookware, please refer to the
instructions for use about selection of the correct cookware.
Steam is coming from the oven
When cooking foods with a high water content (e.g.
oven fries) there may be some steam visible at the rear
grille. Take care when opening the oven door, as there
may be a momentary puff of steam when the oven
door is opened. Stand well back and allow any steam to
disperse.
An oven fan is noisy
The note of the oven fan may change as the oven heats
up – this is perfectly normal.
What cleaning materials are recommended for the range?
See the
‘Cleaning’
section for a full list of recommended
cleaning materials.
We do not recommend corrosive or caustic cleaners
as these may damage your range.
The knobs get hot when I use the oven, can I avoid this?
Yes, this is caused by heat rising from the oven, and
heating them up. Do not leave the oven door open.
If there is an installation problem and I don’t get my
original installer to come back to fix it who pays?
You do. Service organizations will charge for their call
outs if they are correcting work carried out by your
original installer. It is in your interest to track down your
original installer.
If there is an installation problem and I don’t get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call
outs if they are correcting work carried out by your
original installer. It’s in your interest to track down your
original installer.
Current Operated Ground Fault Circuit Breaker
Where the range installation is protected by a 30mA
sensitivity residual current device (RCD), the combined
use of your range and other domestic appliances may
occasionally cause nuisance tripping.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous
oven. Check that you are using the recommended
temperatures and rack positions. See the oven cooking
guide section of the instructions. The oven control
settings and cooking times are intended to be used
only as a guide. Individual tastes may require the
temperature to be altered either way, to get the results
you want. Try cooking at a higher temperature setting.
