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8.12 SETTINGS
Within the left navigation, the
Settings
tab is where the extension can be customized.
•
General- General contact and extension information
•
Personalize
o
Status View - How extensions are displayed on Presence and Switchboard screens
o
Group Presence - Which groups you would like displayed on Presence and Switchboard
screens
o
Active Calls - Types of calls to see in the Active Calls Section
o
Queues - Select the queues you would like to monitor
o
Wallboard - Status view for call queues
o
Audio/Video (information)
•
Call Forwarding
o
Available - How calls are routed if you are available, but don’t answer, or using the line.
o
Away - If your status is away how calls should be routed
o
Do Not Disturb - Where calls should be forwarded to
o
Lunch - How you would like calls routed if calls are unanswered or line is busy.
o
Business Trip - Where calls should be forwarded to
o
Exceptions - Used to add extensions to the call forwarding rules
•
Greetings
o
Recording and setting up greetings can be completed on this tab
o
Different greetings are available for each call forwarding status.
