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MONGOOSE

Installation Manual

43

4.  Verify that the Mongoose device is operating properly.

• 

Has the Mongoose completed its power-up cycle? You’ll know it is finished when its LED indicators 

stabilize (instead of racing across the device’s front panel).

• 

Is the Mongoose Ethernet connection functioning properly? If it is, the Ethernet LINK indicator on 

the front panel displays a solid green light. If this light is flashing or off, there is likely a problem with 

the connection. Possible culprits are the Ethernet cable or the network switch.

• 

Is anything able to communicate successfully with the Mongoose? Check the LAN indicator on the 

rear panel of the Mongoose. Is it flashing? If so, you know that something on the network is able to 

communicate with the Mongoose. That something could be the Mongoose Tracker, the DHCP server, 

or some other device on the network.

5.  Verify that the RaneLink service is running.

Mongoose Tracker employs a communications service called RaneLink that helps control the 

connectivity with the Mongoose devices on the network. RaneLink is a communications application 

created by Rane that runs in the background, aiding Mongoose Tracker in locating and connecting to 

Mongoose devices on the network. To determine if RaneLink is running, check for its existence and 

status in your computer’s Services list, as described below:

Windows XP:

 Click Start, click Control Panel,  double-click Administrative Tools, and then double-

click Services. Look for RaneLink in the list of services (you can sort the list by service name) and 

verify that its status is Started.

Windows Vista or Windows 7: 

Open Task Manager by either right-clicking an empty area on the 

taskbar or by pressing CTRL-SHIFT-ESC. Click the Services tab. Look for RaneLink in the list of 

services (you can sort the list by service name) and verify that its status is Running.

If RaneLink is not present or not running, try rebooting your computer, and then checking its status 

again. If RaneLink fails to start after rebooting and restarting Mongoose Tracker, it’s time to call Rane 

Technical Support. If you are familiar with the Windows Event Viewer,  viewing any messages related 

to RaneLink may shed some light on the problem. However, we highly recommend calling Rane for 

assistance.

6.  Verify that the computer’s link-local IP address intended for use by the Mongoose is on the 

network interface card (NIC) controlling the connection to the Mongoose.

Mongoose Tracker establishes a link-local IP address for use in establishing communications with the 

Mongoose. Because most computers contain multiple NICs, it is possible that the link-local address 

has been assigned to the wrong NIC or assigned to the wrong route table. You can determine if this 

problem exists by following the procedures below:

Summary of Contents for MONGOOSE

Page 1: ... OL MICROPHONE LINE OUTPUT RAD9 SIG OL AUDIO RX AUDIO TX POWER COMM SIG OL LINE OUTPUT LINE INPUT RAD6 SIG OL AUDIO RX AUDIO TX POWER COMM SIG OL LINE OUTPUT MICROPHONE RAD8 SIG OL AUDIO RX AUDIO TX POWER COMM SIG OL RAD11 MICROPHONE LINE INPUT LINE OUTPUT SIG OL AUDIO RX AUDIO TX POWER COMM SIG OL SIG OL MICROPHONE LINE INPUT LINE OUTPUT LINE OUTPUT RAD14 SIG OL AUDIO RX AUDIO TX POWER COMM SIG O...

Page 2: ...s or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped 15 The plug on the power co...

Page 3: ...f not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inte...

Page 4: ...inating the CAT 5 Cable 23 Task 4 Installing the RADs 24 Installing and Testing RADs in a New Mongoose System 24 Installing a RAD in an Existing Mongoose System 27 Task 5 Verifying and Finalizing the Installation 28 Verify the RAD Configuration 28 Locating a Hardware Device 30 Swapping RAD Ports 31 Perform an Audio Test 31 Save the Final Configuration File 32 Creating a Verification Configuration ...

Page 5: ...work to the CobraNet network and or directly to another CobraNet device If you are installing on site you may want to pull and terminate the shielded CAT 5e or better cabling first see Task 3 so that the cables are ready to connect to the Mongoose For details on installation see Task 1 Installing the Mongoose on page 18 Task 2 Configure the Mongoose Before the system can function properly you must...

Page 6: ...ause this makes it much easier to troubleshoot the installation of the RADs Note that each RAD requires a home run As noted in the previous task if the CAT 5 cables are installed and terminated and the Mongoose is powered on and connected you can verify if the RADs are working properly as soon as you connect them For details on this task see Task 3 Pulling the CAT 5 Cable on page 23 Task 4 Install...

Page 7: ...o that host device as well as information about the Mongoose s participation in the CobraNet and Ethernet networks 3 Mongoose Tracker messages Once the configuration file is loaded into the device you can use the Mongoose Tracker to determine if you installed the appropriate RADs in each location or if a RAD is configured incorrectly The software displays color coded messages telling you of any pr...

Page 8: ...the animal kingdom a mongoose is a furry yet ferocious creature ranging from one to four feet in length These creatures which are found in Asia Africa the Caribbean and southern Europe are known for their agility and cunning so fast and smart that they can capture venomous snakes even king cobras Rane chose this name because this system is designed to wrestle and control all those analog cables yo...

Page 9: ...se Tracker exchange information using the following ports and protocols Port Protocol Purpose 68 UDP DHCP Client Note that Mongoose and Mongoose Tracker might both use this port to communicate with a DHCP server This port is not actually used for communication between Mongoose and Mongoose Tracker 3998 TCP Communications messages for example Locate Signal OL audio routing matrix changes and so on ...

Page 10: ...IMARY SECONDARY 2 CobraNet 1 2 raNet t 3 RNET 4 Figure 1 Front panel of the Mongoose 1 The Remote Audio Devices status indicators provide information about the RAD audio channels The numbers 1 through 8 at the top of the front panel correspond to the RAD ports 1 through 8 on the back of the Mongoose For example the status indicators for number 1 provide information about the RAD connected on port ...

Page 11: ...em with the connection If you have connected both the primary and secondary CobraNet ports the Link LED for both ports should be on 3 The Ethernet status indicators provide information about the Mongoose s Ethernet connection Comm LED yellow flashes when the Mongoose is sending or receiving network packets to or from the Mongoose Tracker software Link LED green indicates if the Ethernet network is...

Page 12: ...evice Each LED corresponds with one twisted pair within the CAT 5 cable If the twisted pair is functioning properly the LED displays a solid green light Audio Rx LED lights solidly if the Mongoose s receive pair is working properly Audio Tx LED lights solidly if the Mongoose s transmit pair is working properly Comm LED lights solidly if the RAD s data communications pair is working properly Power ...

Page 13: ...cators Rear Panel Indicators Ethernet Ethernet MAC Phys LED Display Controller Ethernet MAC Phys Controller 1 2 3 4 5 6 7 Ethernet MAC Phys Remote Audio Tranceivers Port Power Supply 8 In Use Conductor Link Activity Primary Secondary Ethernet Remote Audio Devices 1 Locate Power Lan Link Comm Power Audio TX Audio RX Locate Power 8 7 6 5 3 2 4 1 Remote Audio Devices 1 8 In Overload Signal Enabled 2 ...

Page 14: ...annels Rx 2 digital audio channels Tx Data communications COMM Power 24 VDC ground Shield RAD NETWORK SHIELDED CAT 5e CABLE CONTENTS Figure 4 Purpose of each shielded CAT 5e twisted pair The orange pair is reserved for data communications between the RAD and the Mongoose Data communications is needed for such things as sending configuration information from the Mongoose to the RAD sending firmware...

Page 15: ...Output jacks the actual jacks to which you connect the appropriate audio device s The jacks differ based on the RAD model 4 SIG OL LED displays a green light when an audio signal is detected displays a red light when the channel is experiencing a signal overload 5 Power LED displays solid green when the RAD is receiving power turns solid red if the voltage received is lower that expected 6 Comm LE...

Page 16: ...7 mm front of mounting plate to back of minimum box depth 1 125 28 58 mm back of RJ 45 jack to back of RAD 1 8125 46 04 mm front of mounting plate to back of RAD Decora plate RAD RJ 45 8P8C jack for the CAT 5 cable Euroblock connectors to use if paralleling microphone jacks 1 2 1 2 Figure 6 Behind a RAD 1 RJ 45 8P8C jack for the shielded CAT 5e or better cable 2 Euroblock connectors to use if para...

Page 17: ...goose RAD port with the RAD model that should be connected to it You also configure various settings for each RAD for the Mongoose itself and for the CobraNet network One of the key configuration tasks is to set up the audio routing for your Mongoose system You do this using the audio routing matrix that appears in the Mongoose Tracker s main window More detailed information about the audio routin...

Page 18: ...the system status however you ll need to install the Mongoose Tracker software But first let s start with the hardware To review the front and rear panel hardware details see the Front Panel Description on page 10 To install and connect the Mongoose 1 Attach the Mongoose and all other audio equipment to the audio rack 2 If the system will be using an Ethernet network connect the Mongoose to it Plu...

Page 19: ...is activity on the network in other words network packets are being transmitted the Ethernet LAN LED on the rear panel flashes The Ethernet Comm LED on the front panel flashes if the Mongoose hardware is communicating with the Mongoose Tracker software 7 Verify that the CobraNet connection is working properly The CobraNet Link Activity LED located on both the front and rear panels lights up If the...

Page 20: ...ect and name multiple Mongoose devices 1 Connect each Mongoose as described in Task 1 Installing the Mongoose on page 18 2 Follow steps 1 through 4a in Task 2 Loading a Configuration File on page 21 3 After completing step 4a in Task 2 you should be viewing the Device Discovery dialog box which displays a list of the Mongoose devices detected on the network For each Mongoose in the list click its ...

Page 21: ... device you want to configure a Open the Device Discovery dialog box click Discover in the toolbar Note The Device Discovery dialog box contains a Device Status column that provides information on the status of each device If a device has yet to be configured its status will vary depending on whether or not the RADs have been installed and connected If the device detects no connected RADs and no c...

Page 22: ... installing any RADs each configured RAD port will report an error This is because it expects to find a connected RAD but instead it finds nothing When the correct RAD models are installed these errors disappear Troubleshooting the configuration is described in more detail on Verify the RAD Configuration on page 28 6 Click the Edit Notes icon at the top of the RAD area Here you can review notes th...

Page 23: ...ring an off site build of the audio rack If the audio designer did not provide you with labels you can generate and print them yourself from within the Mongoose Tracker software or you can use the default labels supplied with each RAD See Generating RAD Labels on page 35 for details If the RADs are not available yet you can still generate the labels and insert them later Most RADs mount in standar...

Page 24: ...s you may want to familiarize yourself with the RAD s functionality and hardware features in Typical RAD Front Panel on page 15 Also if the audio designer did not provide you with labels for the RADs and you have not yet generated them you may want to print them before installation process See Generating RAD Labels on page 35 for details Installing and Testing RADs in a New Mongoose System Importa...

Page 25: ...ened room Note that you can set the intensity of these LEDs within Mongoose Tracker See the software help system If the RAD model you install does not match the model configured for the associated Mongoose RAD port only relevant if you have already configured the Mongoose the bottom four LEDs on the RAD flash red If the models do not match determine which model is needed and install it See Verify ...

Page 26: ...tomize the label If your audio designer did not provide you with customized labels you will need to generate them See Generating RAD Labels on page 35 for details Insert the paper label in the slot behind the Lexan window and trim the excess paper If you do not need to use the label slot for example you may be labeling the RAD some other way you can flip over the factory provided label and insert ...

Page 27: ...e additional RAD If you were given a new configuration file that includes the additional RAD you need to load it into the Mongoose See Task 2 Loading a Configuration File on page 21 If you do not have a configuration file you need to configure the live device See the software help system for details Remember to save the new configuration to a file To replace an existing RAD with the same RAD model...

Page 28: ...ile Verify the RAD Configuration At this point you have already viewed the RADs status indicators to verify they are functioning properly and that the proper RAD models were installed if the Mongoose was pre configured Although these status indicators provide valuable information you can glean even more information from within the Mongoose Tracker Note If you do not have a configuration file you m...

Page 29: ...MONGOOSE Installation Manual 29 The following annotated screen shot illustrates what we re talking about ...

Page 30: ...er Mongoose in Locate mode disconnect from the device shut down the software or cycle power to the Mongoose To locate a RAD click the Locate button associated with the RAD you want to find This causes the bottom four status LEDs on the RAD to flash green as opposed to flashing red which indicates a model mismatch These LEDs continue to flash until you deselect the Locate button in the software pla...

Page 31: ... of one of the port numbers you plan to swap A list of available port numbers appears 3 From the list of port numbers select the one you want to swap with this port For example let s say that you connected a RAD1 on Port 2 and a RAD2 on Port 4 opposite from what s in the configuration file You therefore want to swap these two ports As shown in the above screen shot you would select the arrow on Po...

Page 32: ...fully by viewing their status indicators To perform a simple verification of audio signal receipt and transmission 1 Open the Mongoose Tracker software 2 Open the Mongoose you want to test Because you have not loaded a configuration file into the device but you have installed the RADs the software reports configuration errors In most cases these will be model mismatch errors In other words the Mon...

Page 33: ...the microphone play a CD or do whatever is appropriate for the type of input channel you are testing Verify that the audio reaches the output device e Repeat the above steps for each RAD input channel you want to test You will need to change the routing matrix each time you test a different channel 5 Now test the audio output This step is much quicker a Select a RAD input channel to use for your t...

Page 34: ...etes the Welcome screen appears Click Next 5 The License Agreement appears After reading the agreement click the box that indicates you accept the terms and then click Next 6 Select the type of install you want The options are Complete Compact or Custom Unless you have very limited disk space the Complete option is recommended Click Next 7 Indicate the location in which Mongoose Tracker should be ...

Page 35: ...of a standard Ethernet patch cable or crossover cable into the Ethernet port on the Mongoose and the other end into a port on the network switch Generating RAD Labels Each RAD contains an area near the top in which you can insert a custom label We recommend that you use these labels to identify the channel associated with the corresponding jack The following graphic illustrates the placement of th...

Page 36: ...oose Tracker RAD Labels 5 In Label Color select the color you want your labels to be to match the Decora plates you will be using The choices are white with black text black with white text and ivory with black text 6 Click Create Mongoose Tracker generates the PDF file and once it is complete displays a confirmation message and enables the View button 7 Click View to open the file 8 When you are ...

Page 37: ...the update occurs so you should keep this in mind when choosing the timeframe for performing the update The process is quick no more than a few minutes When the update completes you will be prompted to power cycle the Mongoose Note The Update Firmware button is enabled even if the firmware and software versions are current and compatible This makes it possible for you to reapply the firmware if ne...

Page 38: ...wer software Click this link to download the latest version of the software Uninstalling the Software You can either use standard Windows application removal procedures for uninstalling Mongoose Tracker or you can run the Mongoose installation application and choose the Uninstall option on the Welcome screen Note that when you initially installed Mongoose Tracker the following components were also...

Page 39: ... on Power on both devices Patch cable or crossover cable is broken Try a different cable Theportonthenetworkswitchisn tworking Try plugging the cable into a different port on the network switch CobraNet Link LED indicators do not come on after plugging the Mongoose into a network switchorconnectingitdirectlyto another CobraNet device Mongoose and or network switch isn t powered on Power on both de...

Page 40: ...s loading down the RAD power supply Use a cable tester to verify the wiring of the CAT 5 cable If using a punch block verify that the brown pair is properly punched Assuming T568B termination The cable is plugged into something other than a RAD PluggingtheRADcableintosomeother device likeanEthernetswitch mayload down the RAD power supply causing the error The power supply on that RAD port is broke...

Page 41: ...RADcableintosomeotherdevice like an Ethernet switch will not supply power to the RAD Red Green or Red Green or Red Green or Red There is excessive voltage drop betweentheMongooseandRAD Verify it is 24 AWG or heavier cable VerifythecablelengthfromMongoosetoRAD has not exceeded 150 meters Green Red Green or Red Red ThetwistedpairintheCAT5cable thatcarriescommunicationsdata is miswired or broken Use ...

Page 42: ...ometimes take up to two minutes for Mongoose Tracker to establish the network settings and communications it needs within Windows to connect to the Mongoose During this time Mongoose Tracker may be waiting for DHCP server detection Windows networking timeouts or simply trying to complete its negotiation with the Mongoose device When you first power up a Mongoose it s internal power up routine can ...

Page 43: ...and status in your computer s Services list as described below Windows XP Click Start click Control Panel double click Administrative Tools and then double click Services Look for RaneLink in the list of services you can sort the list by service name and verify that its status is Started Windows Vista or Windows 7 Open Task Manager by either right clicking an empty area on the taskbar or by pressi...

Page 44: ...e connection on which the Mongoose resides and then click the Details button in the dialog box that displays Verify that the first two numbers of one of the IP addresses are 169 254 The second two numbers can be anything between 0 and 255 To determine if the Mongoose s link local IP address has been assigned to the wrong NIC Open a DOS command box Click Start click Run type cmd click OK At the DOS...

Page 45: ...you created the file doublecheck the file s contents Communication Error The Mongoose cannot com municate with the RAD even thoughitisphysicallyattached to the Mongoose The twisted pair in the CAT 5 cable that carries communication data could be miswired or broken Verify the CAT 5 cable is correctly terminated or if using a punch block verify that the orange pair is properly punched as suming T568...

Page 46: ...oose is operating normally without errors No action needed RAD Firmware Updating OneormoreRADsarereporting that they are in the process of updating their firmware No action needed Once the RAD firmware update is complete the mongoose will establish communication with the RAD and update the individual RAD status RAD Model Mismatch The physical RAD model connectedtothisportdoesnot matchtheRADmodelsp...

Page 47: ...or See the previous section on RAD Status for suggestions on troubleshooting individual RAD power errors RAD Audio Rx Error OneormoreRADsarereporting thattheydonotsenseanAudio lock from the Mongoose Check the status on the individual RADs to determine which have an Audio Rx error See the previous section on RAD Status for suggestions on troubleshooting individual RAD Audio Rx errors RAD Audio Tx E...

Page 48: ...Enabled LED on the Mongoose device 9 Ethernet port 11 17 status indicators 10 F Firmware upgrading or rolling back 36 Front panel description Mongoose 9 H Hardware details 8 Health status in Mongoose Tracker 20 I Installing a new RAD into an existing system 26 CAT 5 cable 22 Mongoose Tracker 33 multiple Mongoose devices 19 on site versus off site 17 RADs 23 the Mongoose device 17 In Use Conductor ...

Page 49: ...tion Mongoose 11 Remote Audio Devices RADs attaching to switchbox 25 explanation of status codes 28 installing 23 installing into an existing system 26 labeling 25 LEDs on back panel of Mongoose 11 LEDs on front panel of Mongoose 9 locating 29 maximum distance to Mongoose 22 overview 13 ports 11 rear view 15 replacing 26 swapping ports 30 troubleshooting hardware 40 verifying configuration 27 Repl...

Page 50: ...D OF THIS LIMITED WARRANTY SHALL BE THAT WHICH IS DESCRIBED TO THE ORIGINAL RETAIL PURCHASER BY THE AUTHORIZED RANE DEALER OR DISTRIBUTOR AT THE TIME OF PURCHASE Rane Corporation does not however warrant its products against any and all defects 1 arising out of materials or workmanship not provided or furnished by Rane or 2 resulting from abnormal use of the product or use in violation of instruct...

Page 51: ...RE THE UNIT WAS PURCHASED OR if product was purchased in the U S AT THE RANE FAC TORY IN THE U S If the product is being sent to Rane for repair please call the factory for a Return Authorization number We recommend advance notice be given to the repair facility to avoid possible needless shipment in case the problem can be solved over the phone UNAUTHORIZED SERVICE PERFORMED ON ANY RANE PRODUCT W...

Page 52: ...regulation high quality shielded cable must be used for interconnection to other equipment Modification of the equipment other than that expressly outlined by the manufacturer is not allowed under this directive The user of this equipment shall accept full responsibility for compliance with the LV directive and EMC directive in the event that the equipment is modified without written consent of th...

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