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THE RAMSEY KIT WARRANTY
1. GENERAL:
Notice that this is not a "fine print" warranty. We want you to understand your rights and ours too! All Ramsey kits will work if
assembled properly. The very fact that your kit includes this new manual is your assurance that prior to release of this kit, a
varied group of knowledgeable people have assembled this kit from scratch using this manual. During this process, changes
and additions are noted by each assembler and integrated into the final version of the manual…which you have! If you need
help, please read through your manual carefully, all information required to properly build and test your kit is contained within
the pages! However, customer satisfaction is our goal, so in the event that you do have a problem, please note the following:
2. DEFECTIVE PARTS:
It's always easy to blame a part for a problem in your kit. Before you conclude that a part may be bad, thoroughly check your
work. Today's semiconductors and passive components have reached incredibly high reliability levels, and it’s sad to say that
our human construction skills have not! But on rare occasions a sour component can slip through. All of our kit parts carry the
Ramsey Electronics Warranty that they are free from defects for a full ninety (90) days from the date of purchase. Defective
parts will be replaced promptly at our expense. If you suspect any part to be defective, please mail it to our factory for testing
and replacement. Please send only the defective part(s), not the entire kit. The part(s) MUST be returned to us in suitable
condition for testing. Please be aware that testing can usually determine if the part was truly defective or damaged by assembly
or usage. Don't be afraid of telling us that you “damaged it” or “burned it out”, we're all human and in most cases, replacement
parts are very reasonably priced. Remember, our goal for over three decades is to have a happy customer, and we’re here to
work WITH you, not AGAINST you!
3. MISSING PARTS:
Before assuming a part value is missing, check the parts listing carefully to see if it is a critical value such as a specific coil or
IC, or whether a RANGE of values is suitable for the component (such as a "100 to 500 uF capacitor"). Often times, common
sense will solve a mysterious missing part problem. If you're missing five 10K ohm resistors and received five extra 1K
resistors, you can pretty much be assured that the “1K ohm” resistors are actually the “missing” 10 K parts ("Hum-m-m, I guess
the orange band really does look red!") Ramsey Electronics project kits are packed with pride in the USA by our own staff
personnel. While separate QC checks are made on all product kits, we too are human, and once in a great while there is a
chance something can get through those checks! If you believe we packed an incorrect part or omitted a part clearly indicated
in your assembly manual for your Ramsey kit, please contact us with information on the part you need. Contact our Repair
Department via telephone, email or writing. Please have your invoice number and date of purchase handy.
4. REFUNDS:
All Ramsey products, kit or factory assembled units have an unconditional 10 day (from the date of purchase) return policy to
examine our products. If you are not satisfied for any reason, you may return your unassembled kit with all the parts and
instructions, or your factory assembled and tested product, together with your proof of purchase to the factory for a full refund
less shipping. The return package should be packed securely. Insurance and tracking is highly recommended. A reminder, this
applies to unassembled kits. They must be in the same new condition as received, not partially assembled! Assembled kits
cannot be returned for credit. No RMA’s are required; simply return to Ramsey Electronics LLC, Attn: Product Returns, 590
Fishers Station Drive, Victor, NY, 14564. If you have any questions, please contact us at 585-924-4560.
5. FACTORY REPAIR OF ASSEMBLED KITS:
Most of us at Ramsey are technically oriented and we do realize that things happen! Even following the best practices, with all
of the best intentions, there is that chance that your kit doesn’t work when you have completed it. Each manual goes into
detailed troubleshooting based on the specific kit to help you troubleshoot the problem. We have found that 95% of returned
kits involved wrongly installed components (wrong part or backwards polarity). This section of the warranty assumes you have
gone through all those steps, and have now reached the point that you need to send it back.
To qualify for factory repair of customer assembled kits, the following conditions apply:
1.
Kits must not be assembled with acid solder flux
2.
Kit boards or circuits must not be modified in any manner from the version received
3.
Kits must be fully assembled, not partially assembled. Our warranty does not include “finishing” your kit!
4.
Must include a full description of the problem encountered including the troubleshooting steps you have already done.
5.
Must not include non-standard, non-Ramsey accessories, cases, enclosures, knobs, etc. or any batteries.
6.
Must include the minimum repair fee of $25 USD in the form of check, money order or credit card authorization.
7.
Ramsey Electronics, LLC reserves the right to refuse any repair due to excessive errors in construction methods.
8.
If, due to customer construction methods, the repair is estimated to exceed the minimum flat rate, Ramsey Electronics,
LLC will contact the customer to discuss the repairs needed and to receive authorization and payment for repair prior
to repair.
9.
In the unlikely case that a defective part is found to be the cause of the problem, the repairs will be made at no-charge
to the customer, and any payments received for repair will be returned or credited back to the customer.
10. Properly pack your kit, insure the package, and use a carrier that can be tracked. Ramsey Electronics, LLC is not
responsible for any loss or damage in shipment. Send the package together with your repair fee to the return address
below. No RMA is required.
6. FACTORY REPAIR FEES:
Please understand that our Tech Support Group personnel are not volunteers! They are a dedicated group of highly trained
technicians each configured with a very properly equipped test bench. Upon receipt of a repair, the setup, testing, diagnosis,
repair, paperwork, and repacking of your kit requires nearly an hour of their time regardless of the size or complexity of the kit!
The minimum repair fee represents ½ hour Tech Support time at $50/hour USD. We try to keep all kit repairs within the realm
of the $25 flat rate whenever possible…and trust us; we exceed that time spent on most kits received more often than not!
7. CONTACT INFORMATION AND RETURN ADDRESS:
Technical Questions
Product Repair & Returns
RAMSEY ELECTRONICS, LLC
Attn: Tech Support
590 Fishers Station Drive
Victor, NY 14564
585-924-4560; 585-924-4886 Fax
RAMSEY ELECTRONICS, LLC
Attn: Repairs
590 Fishers Station Drive
Victor, NY 14564
585-924-4560; 585-924-4886 Fax
