9
If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for service. If
you cannot locate your local RainSoft Dealer, please contact RainSoft Customer Service at 1-800-860-7638 or log
onto www.rainsoft.com for the name and location of your nearest Dealer.
Troubleshooting Guide
Symptom
Cause
Solution
1. No Water
1. The water supply is turned off.
1. Turn on the water.
2. Film on Water or
Cloudy Water
2. Faulty valve.
2. Replace or repair the valve.
3. The water supply is blocked.
3. Clear the blockage.
4. The membrane cartridge is fouled.
4. Replace the membrane cartridge.
5. The product line is crimped.
5. Remove the crimp.
6. Defective storage tank.
6. Replace the storage tank.
7. The air valve is leaking.
7. Replace the air valve and recharge
the storage tank to 5 psi.
1. Air is trapped in the water.
1. Common at the time of installation
or after a filter change.
The air will dissipate as the filter
becomes saturated. Several tanks of
water may be used before this
process is complete.
