10
One Year Limited Warranty
Your Rainbow Steamer® steam cleaner model HC1222 is warranted, to the original purchaser, in
normal household use, in accordance with the Owner’s Manual, against original defects in material
and workmanship for a period of one full year from date of purchase. The warranty start date is the
date which the customer takes title to the Steamer (usually the ship date). This warranty applies to the
original components only. Any part replaced under this warranty will be warranted for the remainder of
the original part's warranty period. Manufacturer, in its sole discretion and option will, repair, replace
with a new or like item, free of charge the defective item. Labour charges are NOT included. The
manufacturer will not refund the purchase and/or shipping or handling charges of the product. This
warranty is subject to certain exclusions that are shown below.
This warranty does not cover (a) damage to the steamer due to low voltage at the steamer, electrical
power supply fluctuations; (b) damage due to use, including the adding of any cleaning solutions,
detergents, scented perfumes, oils, solvents, chemicals or substances to the water used in this
steamer, rust or scale build up; (c) damage resulting from normal wear and tear of the steamer or if
the steamer was used for commercial purposes; (d) damage due to mishandling during shipment; and
(e) damage or malfunctions resulting from misuse, mishandling, tampering, negligence, alterations,
incorrect assembly, accidents, abuse, unauthorized servicing, failure to follow manufacturer's specified
precautions, instructions, operating or maintenance instructions. All out-of-warranty repairs will be
performed at a reasonable flat rate charge plus the shipment charges.
To obtain warranty service you must return the equipment to the Customer Support Center, freight
prepaid (C.O.D. shipments will NOT be accepted), within the warranty period. A Return Authorization
Number (RMA) is required prior to returning the Steamer. Call the Customer Support Center to obtain
the RMA number. we will not be responsible for any item returned without the RMA Number clearly
marked on the returned package. Include the following information in the package before shipment.
Invoice copy, order number, proof of purchase, your name, complete address, phone number along
with a note describing the problem and all other relevant information. When returning the steamer,
carefully pack it to avoid any damage in shipment. It is recommended that you insure the package, as
the loss or damage in shipment is not covered by this warranty and the Manufacturer cannot assume
responsibility for loss or damage during incoming shipment. If we, in our sole discretion, determine the
problem was the result of a manufacturing defect, the equipment will be returned freight prepaid.
Otherwise, it will be returned freight collect.
In no event shall Manufacturer’s liability exceed the purchase price for the product and is limited in
duration to the duration of this warranty. The limited warranty described above shall be exclusive and
shall be in lieu of any other warranty (whether written, oral, express or implied) including but not
limited to any warranty of merchantability or warranty of fitness for a particular purpose, all of which
are herby disclaimed. In no event will the Manufacturer be liable for any loss, damage, direct,
incidental or consequential damages of any kind, based upon warranty, contract, negligence, sale, use
or repair of the products. The Manufacturer cannot be responsible for how buyer chooses to assemble
or use the equipment purchased. While this warranty gives you specific legal rights, you may also
have other rights, which vary from state to state (or province). Some states do not allow limitations or
exclusions of incidental or consequential damages, so the above limitations or exclusions may not
apply to you.
Warranty service can only be obtained by contacting the customer support. Proof of purchase will be
required before service is rendered. If further assistance is needed, or if there are questions
concerning this warranty, write to the Consumer Support Center at Rainbow Steamer Inc., Customer
Support Center, 5696 Stewart Ave., Fremont, CA 94538; or call toll free (800) 955-2388 between the
hours of 9:00 am and 6:00 PM Pacific Standard Time.
* Rainbow Steamer is the trademark or registered trademark of Rainbow Steamer Inc. in the United
States and other countries.
