SERVICE & WARRANTY INFORMATION
HOW TO GET SERVICE UNDER THE TERMS OF THE
LIMITED ONE YEAR WARRANTY
For warranty repair, do not return your product to the place of purchase.
Instead, follow the instructions below to obtain warranty service as our dealer
network is not prepared to service the product under the terms of this warranty.
1. First write, call, email or FAX MTH Electric Trains, 7020 Columbia Gateway Drive,
Columbia, MD 21046, 410-381-2580 (FAX No. 410-423-0009), or on the internet at
[email protected] or our web site, www.mthtrains.com, stating which product
you have, when it was purchased and what seems to be the problem. You will be given a
return authorization number to assure that your merchandise will be properly handled
upon its receipt at MTH.
2. CAUTION: Make sure the product is packed in its original factory packaging
including its foam and plastic wrapping material so as to prevent damage to the
merchandise. The shipment must be prepaid and we recommend that it be insured.
A
cover letter, including your name, address, daytime phone number, a copy of your sales
receipt, the Return Authorization number and a full description of the problem, must be
included to facilitate the repairs. Please include the description regardless of whether or
not you discussed the problem with one of our service technicians when contacting MTH
for your Return Authorization number.
3. Please make sure you have followed the instructions carefully before
returning any merchandise for service.
LIMITED ONE YEAR WARRANTY
This item is warranted for one year from the date of purchase against defects in
material or workmanship. We will repair or replace (at our option) the defective
part without charge for parts or labor, if the item is returned to the address below
within one year of the original date of purchase. This warranty does not cover
items that have been abused or damaged by careless handling. Transportation
costs incurred by the customer are not covered under this warranty.
This warranty gives you specific legal rights and you may have other rights
which vary from state to state.
ProtoSounds® is a trademark of MTH Electric Trains. DCRU® is a registered
copyright of QS Industries, Inc. Lionel® and Railsound® are registered trademarks of
Li
onel L.L.C.
